Key Account Manager

☞ Acko

Ver: 101

Día de actualización: 23-04-2024

Ubicación: Delhi Union Territories

Categoría: Ventas

Industria: Insurance

Posición: Associate

Tipo de empleo: Full-time

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Contenido de trabajo

About The Company

Acko is India’s first and only all-digital insure tech product company. It was founded in 2016 by Mr. Varun Dua- a serial fintech entrepreneur who set simplicity, affordability and innovation as its cornerstones. Through innovative digital products, customized pricing, and use of data and technology, we are changing how insurance works, and is perceived by users in India.

Although we are solving for the Indian market and are based out of Bangalore, we are part of a global wave of insurtech startups that are creating success through technology and business model disruption.

We are a well-funded series-D company backed by a slate of marquee investors including Binny Bansal, Amazon, Ascent capital, Accel, SAIF and Catamaran.

Through partnerships with large internet players such as Amazon, Ola, RedBus, Oyo, Lendingkart, ZestMoney, GOMMT group etc, our micro-insurance product has reached ~50M unique users.

Responsibilities
  • What you will do
  • Be responsible for retaining clients (B2B), while ensuring high NPS, zero escalations, 100% adherence to SLAs / TATs across clients and customers
  • Work closely with claims, product, technology and customer service teams to design and streamline processes to deliver best in class service and experience (to customers and partners) right from onboarding to renewal
  • Engage with and build long-term relationships with key external stakeholders (across HR and Finance teams of corporate partners)
  • End-to-end management and complete ownership of day to day operations

Who We Are Looking For
  • Hustler - who can work well in a challenging environment with great ownership
  • High degree of customer empathy - someone who always puts the customer first
  • Strong stakeholder management skills
  • 2+ years of experience client servicing role; experience of working in a fast-growing consumer internet startup a plus
  • Knowledge of MS Excel, Powerpoint etc.
  • Education from Tier 1 colleges

What’s In It For You
  • Opportunity to be part of Acko’s growth story in health insurance
  • Complete responsibility of key service-level metrics and client relationships
  • Smart, inclusive team of experienced colleagues that are working alongside a young, dynamic product and technology team

Requirements
  • What you will do
  • Be responsible for retaining clients (B2B), while ensuring high NPS, zero escalations, 100% adherence to SLAs / TATs across clients and customers
  • Work closely with claims, product, technology and customer service teams to design and streamline processes to deliver best in class service and experience (to customers and partners) right from onboarding to renewal
  • Engage with and build long-term relationships with key external stakeholders (across HR and Finance teams of corporate partners)
  • End-to-end management and complete ownership of day to day operations

What’s In It For You
  • Opportunity to be part of Acko’s growth story in health insurance
  • Complete responsibility of key service-level metrics and client relationships
  • Smart, inclusive team of experienced colleagues that are working alongside a young, dynamic product and technology team
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Plazo: 07-06-2024

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