Verification Processing Agent

Ver: 101

Día de actualización: 23-04-2024

Ubicación: Bengaluru / Bangalore Karnataka

Categoría: IT - Hardware / Redes Tecnologías de la información

Industria:

Salario: ₹26,000 a month

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Contenido de trabajo

Acts as a verifier of background checks, to phone source institutions for verifications or as a processor using her / his language competencies.
Works on several assigned background checks or data verification checks.
Makes research and review of the cases.
Monitors the progress of the cases that are assigned on queue.
Conducts research in new and existing countries.
Reviews process for existing countries and participate in the processes built for new countries.
Works with Operations to ensure that correct language templates are used.
Ensures correct use and availability of standard and client-specific templates. Checks that templates match product specification.
Spot checks outgoing emails for correct language usage.
Makes sure the appropriate standard the wording is used for the specific cases.
Participates in additional job-related projects under the supervision of the Team leader and other members of the Operation team.
Acts as a researcher - makes sure meeting the deadlines according to the procedures.
Monitor’s workloads to ensure there are no delays and escalates any delay issues.
Helps resolve training and/or process issues.
Daily communication with varying Sources in a variety of locations, using a different approach, corresponding to the process.
Using the language competencies to maintain permanent sources for more effective communication and dealing with cases.
Respects Clients Service Level Agreements always.

Requirements

Excellent command of English.
Technical skills (Word, Excel, PowerPoint, Internet research, internal & external databases).
Personality competencies: analytical thinking, attention to detail, excellent time management.
Problem-solving and quality-oriented attitude.
Ability to work with different people/institutions and exhibit diplomacy when it is needed.
Ready to adapt to potential changes.
Focused and serious approach to work.
Experience in the field of customer support will be an advantage.

Job Types: Full-time, Regular / Permanent

Salary: From ₹26,000.00 per month

Ability to commute/relocate:

Bengaluru - 560051, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

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