Verification Processing Agent
☞ iCOVER India Information and Services Private...
View: 101
Update day: 28-05-2024
Location: Bengaluru / Bangalore Karnataka
Category: IT - Hardware / Networking Information Technology
Industry:
Salary: ₹26,000 a month
Job content
- Acts as a verifier of background checks, to phone source institutions for verifications or as a processor using her / his language competencies.
- Works on several assigned background checks or data verification checks.
- Makes research and review of the cases.
- Monitors the progress of the cases that are assigned on queue.
- Conducts research in new and existing countries.
- Reviews process for existing countries and participate in the processes built for new countries.
- Works with Operations to ensure that correct language templates are used.
- Ensures correct use and availability of standard and client-specific templates. Checks that templates match product specification.
- Spot checks outgoing emails for correct language usage.
- Makes sure the appropriate standard the wording is used for the specific cases.
- Participates in additional job-related projects under the supervision of the Team leader and other members of the Operation team.
- Acts as a researcher - makes sure meeting the deadlines according to the procedures.
- Monitor’s workloads to ensure there are no delays and escalates any delay issues.
- Helps resolve training and/or process issues.
- Daily communication with varying Sources in a variety of locations, using a different approach, corresponding to the process.
- Using the language competencies to maintain permanent sources for more effective communication and dealing with cases.
- Respects Clients Service Level Agreements always.
Requirements
- Excellent command of English.
- Technical skills (Word, Excel, PowerPoint, Internet research, internal & external databases).
- Personality competencies: analytical thinking, attention to detail, excellent time management.
- Problem-solving and quality-oriented attitude.
- Ability to work with different people/institutions and exhibit diplomacy when it is needed.
- Ready to adapt to potential changes.
- Focused and serious approach to work.
- Experience in the field of customer support will be an advantage.
Job Types: Full-time, Regular / Permanent
Salary: From ₹26,000.00 per month
Ability to commute/relocate:
- Bengaluru - 560051, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- total work: 1 year (Preferred)
Speak with the employer
+91 0000000000
Deadline: 12-07-2024
Click to apply for free candidate
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