DESKTOP SUPPORT L1 || GULBARGA

☞ 2COMS Consulting Pvt. Ltd.

Vue: 106

Jour de mise à jour: 06-05-2024

Localisation: Gulbarga Karnataka

Catégorie: IT - Logiciel

Industrie: Computer & Network Security

Niveau: Executive

Type d’emploi: Contract

Salaire: View Detail

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le contenu du travail

Candidate should have basic computer hardware troubleshoot and Peripherals ( printers and scanners ) knowledge.

  • Candidate should know the installation of windows operating system, Windows & antivirus patch updating, printer, other drivers & applications installation.
  • Candidate should take care of L1 support for the network troubleshooting
  • Candidate should know the local language- Kannada for Karnataka to interact with customer.
  • Having 2 wheeler Preferred to attend branch calls in the field .
  • Local candidate in the location is advantage.
  • Resource may needs to visit 3-4 branches in a day for attending calls based on allocation (Bank IT- Coordinator will be do call assign) and has to collect customer signed CCFR report.
  • Activity to be logged and updated in the tool.
  • Any special activity assigned by Bank or Wipro needs to be completed.
  • Resource client office time is Monday to Saturday 10AM to 6PM. Daily resource should be present by 10AM in the location where call was assigned or be in respective Regional Office/ PMO office. Resource should be flexible to work in stretched hours whenever required.

    • Scope Of Work

  • Finacle script installation for IE Configuration
  • OS reinstallations in case corrupted
  • ILINK Web and ITCM client, server installations on desktops
  • AV setup installations and patch updates

    • e" Sign Cap setups and scanner configurations

  • First level skill support for Peripherals
  • L1 Support for Router/Switch and LAN connectivity checkouts
  • Coordination With 3rd party Vendors for resolutions
  • Configuration of new hardware and spare, on request of the Bank based on configuration shared by the Bank
  • No Break fix support
  • Installation & De-installation of PCs & Branch Peripherals for shifting of equipment
  • Formatting/Degaussing the systems for the items for disposal.

    • m, Installation of new software if any.

  • Network configuration and domain joining activity in case of issues.
  • Any other work entrusted in respect of Finacle application, allied Applications and IT related aspects.

    • LOCAL LANGUAGE KANNADA for Karnataka is MANDATORY.

    Requirements
    • Minimum 1years experience needed as Desktop Support Engineer.
    • Good Communication Skill is needed.
    • Graduate is a must. From a Regular Institute.
    • Aggregate of 10th, 12th & graduation Must be 50% or above.
    • Must be flexible to work in rotational shift.
    • Must be Flexible to work on Saturdays.


    Benefits
    • Salary : 14000 take home + pf & ESI
    • 6 Days working
    • LOCATION : GULBARGA
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    Date limite: 20-06-2024

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