It Support Technician

Vue: 103

Jour de mise à jour: 09-05-2024

Localisation: Solapur Maharashtra

Catégorie: IT - Logiciel

Industrie: Staffing Recruiting

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

Dear Candidates,We have Opening forDesktop Support EngineerRoles Responsibilities:-

Troubleshooting fixingdesktop/ laptop OS, email client, printer / scanner, print queue related L2 level issues
Creating OS images to reduce the OS deployment time
Problem solving Capability in IBM, HP and Dell and other vendors laptop/desktopHardware
Escalation handling Knowledge of DHCP and DNS .. function of DORA process..
Desktop/Laptop Inventory management
Coordinating with Asset tracker for maintenance of Asset Management
Mentoring FMSs teams unresolved issues
Leading the FMS Team in absence of Team Leader
Ability to quickly analyze diagnose technical problems
Independently generates solutions based on analytical, technical skills and business knowledge Mentor and train other team members
Problem determination and resolution within SLA’s
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
Ability to acquire; new skills keep them updated
Workwith Local Global Teams
Proactive and clear communication skills
Quality and Process Knowledge
Should be good in client communication skills
Willing toWorkon Shifts based on the projects need

Regards,Team HRThis job is provided by Shine.com

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