Operations Support
Vue: 101
Jour de mise à jour: 06-05-2024
Catégorie: Direction Immobilier Ventes Sécurité Servir / Nettoyant / Servantes PG / PB / Réception un événement
Industrie: Financial Services
le contenu du travail
- The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Payments, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments and Other Queries for Premium and High Value Customers.
- Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set.
- Suggest Process Improvements /Changes to Achieve & Ensure “First Contact Resolution”.
- Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers’ Demands to Meet Their Needs & Ensure Exceptional Quality Service Is Given At All Times.
- Handle All Written Customer Enquiries, Maintenance and Non-Se Disputes for Customers in A Timely and Accurate Manner.
- Ensure Smooth Functioning of CMM By Meeting Key Performance Indicators & Achieving Laid Down SLA’s.
- Work with Other Operations Departments and Customer Groups to Deliver Quality Service and Support New Product Launches, Promotions Etc.
- Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets.
- Ensure Complete Adherence to Approval Grid for Financial Adjustments by Team and Self. This role may be subject to additional background verification checks.
- Graduate
- Minimum 1 year of Experience in handling ‘Payment, Reconciliation and Account maintenance’ queries will be preferred.
- Good communication skills both written and oral.
- Strong Analytical skills & attention to detail.
- High level of Customer sensitivity, commitment & service orientation.
- High result orientation.
- Ability to take independent decision & meet stringent deadlines
- Good Knowledge of Microsoft Tools: Excel & Power Point
Date limite: 20-06-2024
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