Operations Support
Visualizza: 101
Giorno di aggiornamento: 06-05-2024
Categoria: Consiglio di amministrazione Immobiliare I saldi Sicurezza Servire / Addetto alle pulizie / Cameriere PG / PB / Ricezione Evento
Industria: Financial Services
Contenuto del lavoro
- The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such a Payments, Reconciliation, Account Maintenance, Credit Balance Refund, New Card Issuance, Financial Adjustments and Other Queries for Premium and High Value Customers.
- Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set.
- Suggest Process Improvements /Changes to Achieve & Ensure “First Contact Resolution”.
- Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers’ Demands to Meet Their Needs & Ensure Exceptional Quality Service Is Given At All Times.
- Handle All Written Customer Enquiries, Maintenance and Non-Se Disputes for Customers in A Timely and Accurate Manner.
- Ensure Smooth Functioning of CMM By Meeting Key Performance Indicators & Achieving Laid Down SLA’s.
- Work with Other Operations Departments and Customer Groups to Deliver Quality Service and Support New Product Launches, Promotions Etc.
- Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets.
- Ensure Complete Adherence to Approval Grid for Financial Adjustments by Team and Self. This role may be subject to additional background verification checks.
- Graduate
- Minimum 1 year of Experience in handling ‘Payment, Reconciliation and Account maintenance’ queries will be preferred.
- Good communication skills both written and oral.
- Strong Analytical skills & attention to detail.
- High level of Customer sensitivity, commitment & service orientation.
- High result orientation.
- Ability to take independent decision & meet stringent deadlines
- Good Knowledge of Microsoft Tools: Excel & Power Point
Scadenza: 20-06-2024
Clicca per candidarti per un candidato gratuito
Segnala lavoro
LAVORI SIMILI
-
⏰ 26-06-2024🌏 Faridabad, Haryana
-
💸 ₹240,000/yr - ₹420,000/yr⏰ 30-06-2024🌏 Ambala, Haryana
-
⏰ 03-07-2024🌏 Gurgaon, Haryana
-
⏰ 30-06-2024🌏 Faridabad, Haryana
-
⏰ 25-06-2024🌏 Bhiwani, Haryana
-
⏰ 28-06-2024🌏 Gurgaon, Haryana
-
⏰ 20-06-2024🌏 Gurgaon, Haryana
-
⏰ 28-06-2024🌏 Karnal, Haryana
-
💸 ₹400,000/yr - ₹1,000,000/yr⏰ 30-06-2024🌏 Faridabad, Haryana
-
⏰ 21-06-2024🌏 Gurgaon, Haryana