Process Lead

☞ Infosys BPM

Vue: 102

Jour de mise à jour: 30-05-2024

Localisation: Karnataka Mysore

Catégorie: Direction Production/Opération

Industrie: IT Consulting IT Services

Niveau: Mid-Senior level

Type d’emploi: Full-time

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le contenu du travail

To Plan, conduct, coordinate, and implement a comprehensive training program for staff. Training components will be geared toward new hires, existing staff, and individuals who seek one-on-one assistance.
  • To Prepare new representatives by conducting a training session on service processes; developing individual coaching plans; providing resources and assistance and scheduling ongoing training.
  • To Determine training needs by observing training needs and customer experience results reports; conferring with management.
  • To Develop individual results by providing coaching; conducting training sessions; developing outcome improvement resources.
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Date limite: 14-07-2024

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