Process Lead

☞ Infosys BPM

View: 102

Update day: 30-05-2024

Location: Karnataka Mysore

Category: Executive management Production / Operation

Industry: IT Consulting IT Services

Position: Mid-Senior level

Job type: Full-time

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Job content

To Plan, conduct, coordinate, and implement a comprehensive training program for staff. Training components will be geared toward new hires, existing staff, and individuals who seek one-on-one assistance.
  • To Prepare new representatives by conducting a training session on service processes; developing individual coaching plans; providing resources and assistance and scheduling ongoing training.
  • To Determine training needs by observing training needs and customer experience results reports; conferring with management.
  • To Develop individual results by providing coaching; conducting training sessions; developing outcome improvement resources.
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Deadline: 14-07-2024

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