Process Specialist

☞ Infosys BPM

Vue: 101

Jour de mise à jour: 03-06-2024

Localisation: Mysore Karnataka

Catégorie: Direction Production/Opération

Industrie: IT Services IT Consulting

Niveau: Entry level

Type d’emploi: Full-time

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le contenu du travail

  • SLA Compliance: Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets.
Participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability
  • Process Compliance: Executes transaction processing in order to meet quality standards. Conducts QC / QA programs as part of the quality plan
  • Customer Interaction: Handles / helps resolve escalations at the process level in order to ensure high customer satisfaction over call, mail or chat medium (all the 3)
  • Process Reengineering: Participate in the ideation process and produces the documentation and trains the team on the reengineered process in order to meet client and internal commitments on a continuous basis
  • Talent Management (People Management): Supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat
  • Transition Coordination: Process Training & Certification: Conducts training for the team in order to ensure right skilling
  • Knowledge Management: Reviews and validates the inputs from PEs and creates case studies/FAQs in order to capture tacit knowledge.
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Date limite: 18-07-2024

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