Room Service Order Maker

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We are currently looking for young, dynamic, self motivated Food Beverage professionals who want to move their careers forward.

The Role Will Include Key Responsibilities Such As

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction.

Perform tasks as per instructions from the immediate supervisor and as per duty schedule

Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly

Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request

Ensure proper appearance and grooming while on duty

Answer the Room Service telephones, if and when required

Make himself / herself familiar with all relevant issues concerning the Room Service

Report cleanliness and maintenance issues to the immediate supervisor

Attend regular training session in line with the departmental SOPs i.e. guest care, product knowledge, grooming standards, telephone manners etc

Flexible to work in other areas when required by the immediate supervisor

Familiar with the companys internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.

Skills

Education, Qualifications Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge

Competencies

You Will Work Well Under Pressure In a Fast Paced Environment And Be a Great Team Player, Who Thrives In Working With a Multi-cultural Team And Guests Alike, While Possessing Following Additional Competencies

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character.

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

This job is provided by Shine.com