Senior Product Manager, ITSM

☞ Freshworks

Vue: 102

Jour de mise à jour: 06-05-2024

Localisation: Bengaluru / Bangalore Karnataka

Catégorie: Haute technologie Mécanique / Technique Pharmaceutique / Chimique / Biotechnologie Entretien Marketing / RP Ventes

Industrie: Pharmaceutical Biotechnology

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le contenu du travail

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies - from startups to public companies - around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).


Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.


Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).


Responsibilities:


  • Help in developing and implementing product vision and strategy.
  • Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
  • Implements usage tracking and analyze patterns to validate new feature requirements.
  • Have strong solution skills in translating customer needs to product functionalities.
  • Work with the leadership team in planning the product roadmap.
  • Convert ideas to prototypes and demonstrate them to the key partners.
  • Coordinate with the engineering team to plan and deliver features on time.
  • Represent the company in product or domain-specific conferences and events.
  • Stay on top of the market and competitions.
  • Act like an owner for the success of your product.


Requirement:


  • A minimum of 6+yrs experience in product management
  • A people-friendly person with extraordinary organizational and leadership skills
  • Have strong presentation skills
  • Ability to think creatively and solve the problem
  • Familiarity with IT Service Management
  • Prior experience in development or product management will be a plus
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Date limite: 20-06-2024

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