Software Engineer I/II – Misson Control

Positions: 3

Work Timings: US Timings

Role: Mission Control Engineer I/II

Experience: 1+ years

Responsibilities:

A professional at this position within AlertEnterprise has following responsibilities:

• Provide technical support to AlertEnterprise customers and Professional Services team via multiple channels, including: telephone, email, WebEx and GoToMeeting.
• Troubleshoot and resolve complex technical problems reported by our customers.
• Deliver product fixes and patches to customers.
• Document problem solutions in company knowledge base.
• Interface with Pre-Sales, Product Management, and Engineering to improve product service, design, and quality.
• Present functional and technical concepts in a clear manner.
• Document case progress and technical details throughout the support case lifecycle.
• Provide 24×7 on-call support via rotational schedule.
• Participate in recurring support review meetings, presenting challenging cases and new ideas to the support team.
• Impress our customers with your responsiveness, technical ability and attention to their each case.
• Work with customer relationship managers
• Effectively analyze complex project issues, identify the possible solution options, and facilitate the presentation and review of the options and our recommended solution with clients and partners.

Qualifications:

• Bachelor of Science degree or equivalent work experience
• 1-3 years working experience in functional and/or technical design of technology applications or integrations using Java or any other language.
• Verbal and written communication skills in English.
• Knowledge of UML, XML and SQL.
• Programming Knowledge or experience
• Software Development Lifecycle knowledge
• Knowledge of Security or Physical Identity and Access Management is a plus.
• Knowledge of physical access control systems like Lenel OnGuard, CCure etc. is a plus
• Knowledge on Big Data platforms like Hadoop or configuration experience on similar kind of platform or applications is a plus.
• Knowledge on SAP ERP, Oracle, and People soft is a plus.
• Eagerness to contribute in a team oriented environment
• Ability to work creatively and analytically in a problem solving environment
• Ability to work on multiple tasks and competing priorities.
• Excellent communication and interpersonal skills.