Gateway Operations Team Leader

Job Title –GATEWAY OPERATIONS TEAM LEADER

Introduction

DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolioof logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management. With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.

DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.

Role Descriptor

DHL Express is looking for a Gateway Operations Team Leader to join and lead our team. He/she will have to Support and assist the Supervisor as required and provide backup for absence/peaks in Operational functions.

Role Details

• Role title : Gateway Operations Team Leader
• Corporate/Business : DHL Express
• Department/Function : Operations
• Job family : EXP IN Gateway Sort
• Reports to : Gateway Operations Manager

Key Responsibilities

He/she will have to perform the following key activities:

• Assist in day to day activities and to support and provide guidance to their peers.
• Assist in implementation of projects to address regional and network imperatives and programmes.
• Assist in ensuring operational practices and procedures are carried out effectively.
• Provide the timely lodgement and recovery of the shipments to satisfy the customer needs and requirements within their responsibility.
• Activate the contingency plan for any emergency or the occasional customer requirement.
• Provide back up of information when necessary.
• Closely communicate with the counterpart to activate the efficient operations procedure.
• Activate the process flow to comply with the regulatory policy and manage the daily activities.
• Provide the periodical/ad-hoc training for the updated operations requirement/policy.
• Ensure the staffs to understand DHL TSP & standard
• Assist in ensuring maintenance requirements of facility, equipment and infrastructure, are carried out in accordance with regional guidelines and company image.
• In conjunction with the Supervisor ensure Operations Agents are trained and developed to meet business and succession needs.
• Assist in the implementation of projects for service improvement and/or cost reduction.
• Ensure Security practices and policies that support the business needs are met.
• Expand knowledge of other roles within Operations in order to carry out these functions through a rotational shift mechanism.
• Maximise efficiency with well organised work flow and resource allocation within their responsibility and span to comply with transit time target and KPI
• Manage the receipt of data/documents to assist in the preparation of import and export declarations.
• Raise an issue properly if necessary during the screening of data / documents for completeness and accuracy.
• Incumbent has no direct reports and authority over country line and functional personnel.
• He/she must be able to demonstrate ability to influence decisions/actions through provision of value-added inputs into the organisation’s business processes.

Note: The role is not on a supervisory level but more of an overall support whilst taking on responsibility as delegated by the Supervisor. This is a development role.

Skills Required

• Communication skills (English and local language), spoken and written.

Profile Requirements

(Experience/Certifications/Qualifications/Licenses)

• Experience of at least 2 years preferred with wide exposure to Operation systems and processes

• Minimum Graduation.

Profile Requirements

(Experience/Certifications/Qualifications/Licenses)

• Experience of at least 2 years preferred with wide exposure to Operation systems and processes

• Minimum Graduation.