Hiring For Sr. Technology Analyst

Job content

Role and Responsibilities

Technical

• Administration of DHCP, DNS and ADS.
• Patch Implementation on servers through WSUS.
• Managing Antivirus SEP server (Symantec Endpoint Protection).
• Apply Group Policies based on the client requirements.
• Managing and Maintaining SAN Net gear, NET APP.
• Managing File, Ftp, SFTP and Print server.
• Handles internalexternal and Clients Escalations.
• Manage the incidents SLA as per the agreement.
• Monitoring servers through Solar winds NPM software.
• Create and manage Virtual server on Hyper-V server, VMware and Nutanix.
• Worked on citrix environment.
• Managing and Maintaining of web filtering.
• Managing and Maintaining of Windows cluster for File services.
• Perform data backup on servers using backup utility such as Barracuda,
• Take care of Audits External & Internal and close the finding with appropriate CAPA.
• Managing and Maintaining Office365 and Azure platform.
• Responsible to act as the key contact person for Integreon employees regarding any computer questions or applications.
• Responsible for providing level 2-3 Technical support
• Maintain Service Desk SLAs and quality standards established by Global Integreon.
• Create and update all tickets in our ticket tracking system, prioritize tickets based on priority and workload as well as manage all deadlines.
• Responsible for on-time delivery of metrics and reporting, including SRRs for all Technical Support related issues.

Functional Skills

• Excellent communication and documentation skills.
• Excellent time management skills.
• Excellent diagnostic skills to troubleshoot issues arising during implementation.
• Should be able to work under pressure and tight deadlines.
• Provide implementation assistance for system integration issues during implementation.
• Professional approach to problem solving.
• Provide required training to new team members and guide them whenever required.
• Candidate must have the ability to multi-task and oversee multiple projects at any given time, as well as perform accurately under time pressures and constraints.
• Ability to communicate effectively with employees and customers in a friendly and professional manner. Good listening skills and tact are essential.
• Demonstrate flexibility and responsiveness.
• This position also requires skills of a detailed oriented, well-organized, self-motivated, problem solver who can work independently.

Qualifications and Education Requirements

• Degree in Computer Science/Studies from an accredited institution
• Having prior work experience (5+ years) in overall
• Should have prior (minimum 2 years) good experience on administering Microsoft Windows Server.
• Should have prior (minimum 2 years) experience on Office365 and Azure platform.
• Should have prior (minimum 1 years) experience on Hypervisor management, preferred VMware, vSphere experience in installing and managing ESXi environment. VMware certification is preferred.
• Extensive working experience of an IIS application pools.
• Microsoft or equivalent Certification will be an added advantage
• Microsoft Certified in windows Servers and Active Directory would be an added advantage
• ITIL certified or trained would be an added advantage