Associate Director of Crowne Meetings (Crowne Plaza New Delhi Rohini)

About Us

We are a part of InterContinental Hotels Group(IHG)! IHG is a global company with 15 global hotel brands. With over 5603 hotels and nearly 836,541 rooms in almost 100 countries around the world, we know hospitality. Our vision is to become one of the great companies in the world by creating Great Hotels Guests Love. We will deliver this through our portfolio of preferred brands, our talented people and best-in-class delivery systems. At the heart of our culture is a commitment to act responsibly in everything we do. An upscale brand of IHG, Crowne Plaza New Delhi Rohini is a 5-star hotel in Delhi which has been awarded with India’s Leading Conference Hotel and India’s Leading New Business Hotel by the World Travel Awards.

Your day to day

• Drive a great working environment for teams to thrive – linking up departments to create sense of one team • Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues • Train colleagues to make sure they deliver with compliance and to the standards we expect • Recommend or initiate any HR related actions where needed • Interact with outside contacts: guests, vendors, and other contacts as needed • Complete forecasts, plans, and productivity reports and help prepare the departmental budget and financial plans • Monitor hotel spend and always look for opportunities to optimise sales whilst minimising waste • Negotiate sales prices within booking guidelines • Ensure the whole client experience successful and memorable and act as the brand ambassador and key contact throughout their journey • Build long term relationship with planners and hosts to increase loyalty to the brand • At pre-event planning stage consult with meeting planners to optimise all elements of the meeting / event including space, meeting/break flow, menu and design etc. to improve meeting efficiency • Arrange agreed details of meeting / event e.g. room set-ups, staging, lighting • Conduct pre-event and post-event meetings with clients and catering colleagues to identify improvements to the guest experience • Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing • Welcome the group and conduct the 60’ meeting brief prior the start of the meeting / session • Enable high productivity whilst maximizing downtime • Relate to business needs and make sure team prioritises the things that help our guests get their business done • Enable quality downtime by providing relevant recommendations that will help host and attendees recharge and relax throughout the day • Analyse and action against client satisfaction surveys to improve services Conduct banquet and catering facility tours and entertain clients to enhance the guests’ meeting/banquet experience • Raise the awareness and reputation of your hotel and the brand locally • Ensure guest safety is a priority with minimal interruptions or problems • Offer advice to clients to reduce waste, save energy and have a minimal impact to the environment • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• A confident communicator with strong interpersonal strong skills • Business language and tools acumen • Bachelor’s Degree/higher education qualification/equivalent in hospitality or related field 3+ years total experience in a catering setting or related field • Direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience • Must speak local language(s) • Position may have additional qualifications per brand standards

What we offer

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.As an employee you will be offered a competitive remuneration package including health care benefits, employee discounts on IHG hotels and outlets for you and your dependents, most importantly we promise to give you the Room to be yourself.