Customer Support Specialist

☞ Maropost

Visualizza: 101

Giorno di aggiornamento: 06-05-2024

Località: Mohali Punjab

Categoria: Consulenza / Servizio Clienti Produzione / Funzionamento

Industria: Advertising & Marketing

Posizione: Associate/Senior Associate -(NonTechnical)

Tipo di lavoro: Full Time, Permanent

Esperienza: 3 - 4 years

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Contenuto del lavoro

We are looking for a Customer Support Specialist, to join our team supporting the Neto Commerce product. The Position Our amazing Customer Support Specialist answer customer queries regarding the Neto Commerce platform, troubleshoot issues as the first point of contact and attempt to resolve or escalate issues to our Web Application Support or Development teams. This team provides a 1st class customer experience that makes us stand out from our competitors and ensures our customers love us as much as we love them. Your responsibilities will include:

Provide excellent customer service

Resolve customers technical issues via multiple channels

Deliver ad-hoc training to meet customers needs

Ascertain customers marketing e-commerce needs and ensure they are getting the most out of our SaaS product

Requirements:

We are looking for people with strong phone support and ecommerce/Web Application backgrounds who are passionate about providing amazing customer service. Applicants with the following skills will be highly regarded:

Outstanding customer service experience with a genuine passion for delighting customers

Excellent verbal and written English communication skills

Good understanding of and exposure to SaaS (Software as a Service)

Experience in web languages such as HTML and CSS

An educational background in IT - Bca/ Bsc/IT/ ITIL or other relevant certification

3-4 year s experience in ecommerce / shopping cart software i.e. experience setting up/running/supporting an online store would be a bonus!

Experience with Salesforce CRM service desk software

Exposure to and understanding of online marketplaces, for example eBay, Amazon, Gumtree, Trade Me, Etsy etc.

Understanding of how payment gateways work

Understanding of basic accounting principles

Experience in retail business operations

Database or API knowledge

An ability to quickly learn new things

What s in it for youYou ll not only have the freedom to make this role your own but be part of helping grow the Neto Commerce product and expand it into the North American market. If you want to work with other brilliant people in an extraordinary work culture and are eager to learn (and have fun) along the way, then Maropost is the place for you!

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Scadenza: 20-06-2024

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