Deputy Manager-Call Center

☞ CHANDIGARH UNIVERSITY

Visualizza: 82

Giorno di aggiornamento: 27-05-2024

Località: Mohali Punjab

Categoria: Altra

Industria: Pharmaceutical Manufacturing

Posizione: Mid-Senior level

Tipo di lavoro: Full-time

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Contenuto del lavoro

Job Description: Deputy Manager - Call Center

Company: Chandigarh University

Chandigarh University is seeking a qualified and experienced individual for the role of Deputy Manager - Call Center. The candidate will be responsible for overseeing the daily operations of the call center and ensuring that customer inquiries and issues are addressed in a timely and efficient manner. As a key member of the management team, the Deputy Manager will play a crucial role in ensuring the overall success of the call center and maintaining high levels of customer satisfaction.

Key Responsibilities

  • Supervise and manage a team of call center representatives, providing guidance, support, and coaching as needed
  • Monitor the performance of call center staff and implement strategies to improve efficiency and productivity
  • Develop and implement call center policies and procedures to ensure consistent and high-quality customer service
  • Resolving customer complaints and escalated issues in a professional and timely manner
  • Analyze call center data and metrics to identify opportunities for improvement and implement strategies to maximize performance
  • Collaborate with other department managers to ensure seamless coordination and communication between call center and other departments
  • Stay abreast of industry trends and best practices in call center management and customer service delivery
  • Conduct regular training and development programs to enhance the skills and knowledge of call center staff

Qualifications

  • Bachelor’s degree in business, management, or a related field
  • 5+ years of experience in call center management or a similar role
  • Proven leadership and managerial skills, with the ability to motivate and inspire a team
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and decision-making skills
  • Proficient in call center software and analytics tools
  • Flexibility and adaptability to manage changing priorities and work under pressure

The Deputy Manager - Call Center is a key position within Chandigarh University, with the opportunity to make a significant impact on the overall customer experience and satisfaction. The ideal candidate will be a proactive and results-oriented individual who is passionate about delivering high-quality customer service and creating a positive work environment for the call center team. If you are interested in this exciting opportunity, we encourage you to apply and join our dynamic team at Chandigarh University.
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Scadenza: 11-07-2024

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