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レベル: Mid-Senior level
ジョブタイプ: Full-time
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仕事内容
Job Description: Deputy Manager - Call CenterCompany: Chandigarh University
Chandigarh University is seeking a qualified and experienced individual for the role of Deputy Manager - Call Center. The candidate will be responsible for overseeing the daily operations of the call center and ensuring that customer inquiries and issues are addressed in a timely and efficient manner. As a key member of the management team, the Deputy Manager will play a crucial role in ensuring the overall success of the call center and maintaining high levels of customer satisfaction.
Key Responsibilities
- Supervise and manage a team of call center representatives, providing guidance, support, and coaching as needed
- Monitor the performance of call center staff and implement strategies to improve efficiency and productivity
- Develop and implement call center policies and procedures to ensure consistent and high-quality customer service
- Resolving customer complaints and escalated issues in a professional and timely manner
- Analyze call center data and metrics to identify opportunities for improvement and implement strategies to maximize performance
- Collaborate with other department managers to ensure seamless coordination and communication between call center and other departments
- Stay abreast of industry trends and best practices in call center management and customer service delivery
- Conduct regular training and development programs to enhance the skills and knowledge of call center staff
- Bachelor’s degree in business, management, or a related field
- 5+ years of experience in call center management or a similar role
- Proven leadership and managerial skills, with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and decision-making skills
- Proficient in call center software and analytics tools
- Flexibility and adaptability to manage changing priorities and work under pressure
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締切: 11-07-2024
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