Subject Matter Expert - Claims Adjudication

☞ Firstsource Solutions Limited

Visualizza: 102

Giorno di aggiornamento: 06-05-2024

Località: Trichy Tamil Nadu

Categoria: Consulenza / Servizio Clienti Produzione / Funzionamento

Industria: BPO Call Centre

Posizione: Quality Assurance/Quality Control Executive

Tipo di lavoro: Full Time, Permanent

Esperienza: 2 - 6 years

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Contenuto del lavoro

  • Understanding Client P&Ps and auditing documents / claims based on instruction guidelines.
  • Record audit findings and prepare audit reports and circulate quality dashboard
  • Organize ILP review meeting and quality briefings to update associates on any quality issues
  • Analyze internal/client feedback and respond with details
  • Handling Feedback sessions efficiently.
  • Periodic knowledge calibration with client.
  • Floor troubleshooting and if required get queries clarified with client.

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Scadenza: 20-06-2024

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