Application Support

Corporate Technology delivers streamlined and consistent solutions supporting JPMorgan Chase’s Risk, Finance, Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CT’s drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise.

This is a Application Support Analyst role within the Corporate Technology Application Support Monitoring team. The role provides day-to-day production application support and also continually analyses the end-to-end service to identify opportunities that increase production application resiliency through process and tool improvements. The Corporate Technology Application Support Monitoring team provides support to approximately 900 applications.

Responsibilities:

• Work as part of the Application Support Monitoring team to deliver against core business objectives and the target operating model
• Reporting directly to the regional Application Support Monitoring team Manager, provide day-to-day application support within the production environment to a standard that meets or exceeds Operational Level Agreements.
• Assist with the transition of production application support tasks from other towers into the Application Support Monitoring Team in order to realize increased service optimization through economies of scale.
• Assist with the on-boarding of new application production application support tasks from our AD partners into to the L1 Team in order to realize increased service optimization through economies of scale.
• Continually drive automation and improvement opportunities and implement solutions.
• The global team will provide 24x7 on-site support 365 days per year

Skills and Knowledge Required

• Must be able to multi-task in a complex production environment and quickly acquire broad knowledge of CT tools, platforms and working practices
• Strong communication skills both written and verbal
• Self-starter with confidence to drive issues through to completion in highly pressured environment
• Solid investigation and analysis skills in order to recommend value-add solutions in problem focus areas
• Multi-disciplined technology skills encompassing some or all

o Enterprise Monitoring and Alerting Tools, e.g. APICA, App Dynamics, Geneos etc

o Enterprise Job Scheduling Tools, e.g. Control-M, AutoSys, etc

o Advanced Linux/Unix skills (Shell Scripting) and/or Windows Scripting

o Proficient with toolchain and devops tools

o Web services, IIS, Apache

o Database skills, including intermediate to advance understanding of SQL and Stored Procedures

Essential Experience

Technology degree education level or 5+ years practical work experience in a time-critical, technical support environment, ideally with a financial institution.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.