Customer Service Admin Specialist - (Remote - Anywhere within India)

☞ Cision

見る: 104

更新日: 25-04-2024

場所: Itanagar Arunachal Pradesh

カテゴリー: コンサルティング/カスタマーサービス IT-ソフトウェア

業界: Marketing Advertising Computer Software Financial Services Marketing Services Software Development

レベル: Entry level

ジョブタイプ: Full-time

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仕事内容

Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours.

Job Summary/Essential Duties

As a Customer Content Specialist based out of our bureau, you will set the foundation for a long and prosperous career with the global leader in news and information distribution for press releases.

You should be flexible to work in one of the following shifts - Eastern Time. The shift timings are fixed and not rotational.

Shift 1 -23:30 PM to 7:30 AM ET, Sunday night through Friday morning

(which will be 10 AM – 6 PM IST, Monday through Friday evening)

Shift 2 -22:30 PM to 6:30 AM ET, Sunday night through Friday morning

(which will be 09 AM – 5 PM IST Monday through Friday evening)

Shift 3 -3 PM to 11 PM ET, Monday to Friday

(which will be 01:30 AM – 09:30 AM IST, Tuesday night to Saturday morning )

Shift 4 -9 AM to 6 PM ET, Monday to Friday

(which will be 09:30 PM – 04:30 AM IST, Tuesday night to Saturday morning )

What You Will Do
  • One of your main responsibilities will be to proofread press releases written by our clients for delivery to the media
  • You will not be writing pieces from scratch, but you will need a strong grasp of syntax, punctuation, and the English language in general to be a success at this job.
  • Razor-sharp attention to detail will be a prerequisite, as you edit, format, and handle various client requests, and other news content (e.g., photos, video).
  • Your ability to think on your feet and prioritize tasks will serve you well in this fast-paced, deadline-driven environment.
  • Your strong computer skills will enable you to quickly learn our internal system. Our dynamic environment will keep you on your toes, so a flexible attitude and a strong customer-service approach will be needed.
  • As the face (or voice) to the client, your outstanding communication skills and ability to grasp our clients’ needs will allow you to build long-lasting relationships and establish a professional rapport while quickly meeting customer demands.
  • Key to continuing PR Newswire’s reputation for providing excellent customer service, your consultative approach will be essential as you answer clients’ questions and proactively recommend our solutions to engage their audience.
What You Will Have
  • 1+ years of relevant experience in Customer Service
  • Education - B.A. in Communications, Journalism, English or related field a plus.
  • Must have excellent customer service skills, along with proofreading, communication, and keyboarding skills.
  • Ability to handle multiple tasks in a fast-paced, deadline-driven environment and capable of working in a Windows environment.
  • Microsoft Excel, Word and Web applications -- will ensure you hit the ground running. Must be flexible with schedule, with some OT and holiday coverage required.
  • Must excel under pressure.
As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision’s award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com .

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process.
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締切: 09-06-2024

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