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Customer Service Team Manager
見る: 97
更新日: 03-06-2024
場所: Mumbai Maharashtra
カテゴリー: コンサルティング/カスタマーサービス
レベル: Mid-Senior level
ジョブタイプ: Full-time
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仕事内容
- Ensure Productivity is monitored/enhanced in line with set targets
- Ensure optimum utilization of resources
- Maintain Team MIS and conduct regular appraisal
- Consistency in achieving the agreed performance parameters
- TAT adherence to be mandated & regularly monitored
- Achieve team targets on TPP/other products as agreed
- Conduct trainings for the new joinees
- Refresher training to be identified & conducted
- Regular monitoring and feedback to be provided to the execs
- Update team of any new updates. Assist team with prompt handling of escalations
- Client feedback to be shared with resp dept.
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締切: 18-07-2024
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