Customer Service Team Manager

☞ HDFC securities

看过: 96

更新日: 03-06-2024

位置: Mumbai Maharashtra

类别: 咨询/客户服务

行业: Financial Services Banking

水平: Mid-Senior level

工作类型: Full-time

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工作内容

  • Ensure Productivity is monitored/enhanced in line with set targets
  • Ensure optimum utilization of resources
  • Maintain Team MIS and conduct regular appraisal
  • Consistency in achieving the agreed performance parameters
  • TAT adherence to be mandated & regularly monitored
  • Achieve team targets on TPP/other products as agreed
  • Conduct trainings for the new joinees
  • Refresher training to be identified & conducted
  • Regular monitoring and feedback to be provided to the execs
  • Update team of any new updates. Assist team with prompt handling of escalations
  • Client feedback to be shared with resp dept.
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最后期限: 18-07-2024

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