Customer Success Consultant

JOB DESCRIPTION

What will you do?

• Lead the post-sale solution design and implementation of new customers.
• Manage the post-sales relationship to foster long-term business partnerships.
• Encourage customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals

• Act as a subject matter expert on technical and non-technical aspects of digital hiring transformation.
• Own customer scoping & requirements definition across our tech stack, including platform, integration, and scheduling capabilities.

• Drive the cross-functional engagement, working collaboratively with our People Scientists, Technical Integration Managers, and Customer Success Managers.
• Develop and manage project plans – deliver on time and within budget.

• Inspire and excite customers throughout the transformation.

Requirements

• 6+ years implementing enterprise, integrated software solutions, or similar consulting experience.

• Passion for creative solution design through an enterprise/multi-application lens.

• Experience with API integrations, business intelligence software, and project management/CRM software.

• Experience working with global teams and global customers.

• Boardroom-ready presentation & analytical skills with a creative, solutions-oriented mindset.

• BA/BS degree required, PMP/CSM certification a plus.

• Experience in People/HR technology a plus.

SHL helps companies optimize performance and productivity through deep people insights. Our market-leading people analytics and technology equip leaders and their teams to make confident, data-driven talent decisions that lead to stronger business outcomes.

We anticipate, and help organizations solve, their most pressing talent challenges. Our science and technology maximize the potential of people through data driven insights, an unmatched portfolio of products, engaging experiences built on science and global expert services. From Talent Acquisition through Talent Management we create diverse, agile, and innovative workforces across the globe. We need highly motivated people to join our dynamic global team. We’re driven by Strong Connections, Curiosity, Fearless Innovation, and Impact.

More at shl.com.

• A culture comprised of diverse, global teams who have a passion for collaboration and client service.
• A comprehensive benefits package.
• Support, coaching, and on-the-job development to achieve career success.
• The ability to engage, influence, and impact a broad array of the world’s leading executives.

Our mission is to maximize people’s potential.
At SHL, we love what we do and the good it creates for our customers and our people, it’s our obsession. Our culture is inclusive; we embrace diverse perspectives and collaboration to drive forward innovation and growth.
We build strong relationships based on honest conversations, ongoing feedback and a healthy dose of fun.
We challenge, inspire and develop each other, which empowers us to own our destiny and our careers.
We support each other – always. If this is important to you, consider a career at SHL.

SHL is an equal opportunity employer.