Front Office Executive

仕事内容

About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Front Office Executive

Work Dynamics
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business.
And if you have ambitions in Facilities, join us to be inspired by the best.
What this job involves
To provide receptionist and front office duties in accordance with company policies, procedures and processes. Achievement of the Key Performance Indicators and Service Level Agreement targets.
MAJOR ESPONSIBILITIES
Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
Ensure specific processes/manuals is followed
Visitor admission is properly authorized
Assisting with special needs for visitors with disabilities.
Ensuring basic cleanliness of lobby, lifts and public area.
Ensure the laptop details are scanned and check for Govt. ID’s.
Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival
Client safety and security protocols are followed
Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
Giving daily handover of tasks completed and pending
Ensuring all devices are operational and placed at the desk. iPad /printer/ Camera/ Scanner Etc.
Ensuring the all last-minute visitors are guided to do a self-checking with self-check in in Kiosk.
Issuing Temporary access cards to Accenture employees & following up via emails for returning cards.
Handling cash and maintaining the VMS register .
Regular checking/monitoring of emails addressed to reception and prompt reply of all email.
Checking the VMS and ensuring all Clients and Visitors badges are prepared as requested.
Following up with teams to ensure approvals are in place for all upcoming visits
Updating the agenda of Client visit at Innovation Hub .
Checking the Client welcome screen and getting it updated by IT team .
Coordinating with HK for proper cleaning and maintenance e of lobby .
Checking that Client Elevator is well maintained operational all the time.

Sound like the job you’re looking for? Before you apply, it’s also worth knowing what we are looking for:

A highly skilled professional
You should be a graduate in any discipline and have one to five years’ experience in front desk management or reception. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. If you’re familiar with occupational safety requirements matched with strong computer literacy and the ability to manage activities using different systems, then you might be the best fit for this job.

A client service champ
A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.

Graduate in any discipline
3 – 5 years’ experience in front desk management / reception
Proven ability to function effectively as part of a team
Proven ability to initiate and follow through with improvement initiatives

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!