Global Process Transformation Director

仕事内容

What this job involves:
Responsible for designing globally consistent process and ensuring technology platform leverage to continuously optimize operations and properly support business requirements. Design, document and implement standard world class processes driven by lean re-engineering and be a key enabler in helping to drive the digitization and automation of our service delivery. Manage the design process for transformational projects as defined within the Global Finance Roadmap

Primary point of contact for Operations transformation and process re-engineering programs for Record to report in support of the Global Finance vision.
Define the target state to ensure long term process standardization, optimization and automation in collaboration with the Business Architect and Process Excellence Lead in response to business demand and external benchmarked.
Translate the improvement initiatives into deliverables and work with Regional Service Delivery Lead to operationalize them.
Manage and coordinate the ongoing prioritization and delivery of enhancements to our global operating platform.
Maintain all process documentation globally – ie. process maps in Workflow - to ensure they are kept in line with ongoing transformational changes to process, controls
Develop future process maps and work with project teams to develop new or refreshed processes to be deployed to the operational delivery teams. Ensure the following design principles are considered in the end-state process: resource requirements, process lead time and quality
Contribute to defining and continuously assessing the system enhancements roadmap in collaboration with business lines and functions across JLL. Translate the changes initiatives of JLL functions and business lines into process and system demands
Own & drive the Transformation Change agenda to address Gaps, Defects / Bugs, Optimization & Digitization opportunities: Identify and raise change requests > Business Case and table it for review & approval > Detailed BRDs > Solution Design > Build > Test > Deploy > Train > Update Docs > Track Business Case Savings realization

Providing a roadmap for success

Working with a team, you’ll set the vision for every project and enforce a process that helps everyone get to the finish line. This entails exploring stakeholders’ needs through conducting meetings with relevant parties (clients, consultants, contractors, agencies), as well as doing the necessary follow-through research and analysis. Afterward, you’ll get down to the project’s nitty gritty—such as the corresponding contract, cost, schedule, and health and safety requirements. And then you’ll proceed to creating the execution plan that ensures delivery of outputs to the stakeholders’ expectations and meets our own commercial objectives.
While formulating strategies that will lead to the project’s success, you’ll also closely manage the team and keep track of the project’s progress—from concept design, design development, construction documents, as-build drawings, and handing over of documents. Likewise, you’ll be expected to light the way during construction, and review all pending issues with the project team. You’ll need to collaborate effectively with a range of stakeholders, leading from the front while also taking the time to understand their point of view.

Manning people and operations

You’ll lead by example by showing your team that you’re a confident and proactive leader. You’ll need to establish a dynamic environment that promotes the sharing of ideas and employee growth, upholds the firm’s values and culture, and aligns with our purpose of shaping the future of real estate for a better world.
Core to our reputation is our strong focus on health & safety and on sustainability, and you’ll be expected to keep these front-of-mind at all times.
On a weekly basis, you’ll sit down with clients, consultants, contractors and agencies to review the progress of a project. You’ll also review project status reports during each operational phase, and hold a project control group meeting. Creating project monthly and weekly status reports as well as project risk register and HS reports is also on you. In the case of exceptions and remediations, you’ll need to report them, as necessary. As needed, you­­­­—together with the larger teams involved —will also prepare proposals, case studies, presentations and lessons learned.

Sound like you?

Our successful Global Process owners …
Engage confidently with internal and external stakeholders and see things from their perspective.
Are driven to succeed and love achieving challenging goals.
Bring a structured and organised approach to everything they do.
Communicate and collaborate to achieve success.
Thrive under pressure and deal effectively with tight deadlines and high expectations.

To apply you need to be:
Ability to engage with stakeholders at a variety of levels
Should have run transformation projects and operations for the Record to report domain
Experience as a corporate process expert or process leader in a business
Track record of designing and delivering process transformation and improvement
Strong knowledge of internal controls and regulatory environments
Strong finance process and systems experience
Excellent organizational skills and the ability to flex to meet the changing demands of a International landscape
Strong communication skills across a global network of stakeholders ensuring complete alignment and transparency across all areas of responsibility
Ability to lead, build and motivate a high performing virtual team
Strong relationship building and stakeholder influencing skills

A steadfast leader with strong business know-how
Critical in this role is the ability to inspire your team members to walk with you whatever project comes your way. You are resilient and can deal effectively with competing priorities and tight deadlines.

Are you a big-picture-thinking and influential manager who knows how to overcome challenges quickly and calmly with advanced problem-solving skills? Driven and ambitious by nature, you should also have a mastery of the ins and outs of business—from products and systems to processes, tools and best practices. You should also be an industry and local market insider with focus on real estate and construction.

An excellent communicator
We achieve our biggest success when working together, so clear communication is key, as is collaboration and team work. Having a strong command of language—both English and Chinese—will help you succeed as a project manager, especially in winning potential clients and maintaining good relationships with them, encouraging your people to do great work, and creating good dynamics with the entire project team.

What we can do for you:
At JLL, our purpose is to shape the future of real estate for a better world.
We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!