Senior Associate - Monitoring Engineer

Company Description

About Eurofins

Eurofins Scientific is an international life sciences company, which provides a unique range of analytical testing services to clients across multiple industries. The Group believes it is the world leader in food, environment, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and for supporting clinical studies. In addition, Eurofins is one of the leading global emerging players in specialty clinical diagnostic testing.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries, operating more than 800 laboratories. Performing over 400 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies. Since its IPO on the French stock exchange in 1997, Eurofins’ sales have increased by 35% each year (in compound average) to over EUR 4.5 billion in 2019.

About Eurofins IT Solutions India Pvt Ltd

Eurofins IT Solutions (A CMMI Level 3 Company) is a 100% full owned subsidiary of Eurofins. This young captive centre located in Bangalore was established in 2012 to be the largest IT Solutions group within Eurofins to cater to all the internal IT business needs. The primary focus of IT Solution group will be to develop the next generation LIMS (Lab Information Management system), Customer portals, Ecommerce solutions, ERP/CRM system & B2B platforms for various Eurofins Laboratories and businesses.

EITS India is a Young, Dynamic and Growing organization with lot of career growth prospects. We strongly believe that ‘Our people are our assets’ and we ensure that all our staff are provided with great work environment, good benefits and challenging Global projects to enable a fulfilling career. We are committed to provide enriching experience to our employees.

Job Description

POSITION TITLE: GSOC Level 1 Engineer

REPORTING TO:GSOC manager

WORKING LOCATION: Bangalore, India

OBJECTIVE:

• The main objective of this position is to deliver high quality infrastructure support under 24X7 monitoring of all the infrastructure components.

REQUIRED EXPERIENCE AND SKILLS:

Experience:

• Strong organizational skills;
• Ability to listen, gather and understand information about people and situations, quickly;
• Excellent attention to detail and quality;
• At ease with distant & international communications through a wide array of technologies (ticketing tool, documents and forums, phone, chat, e-mail).

• Certification ITIL Foundation V3 highly appreciated, but not mandatory.
• English (fluent) required;
• Expertise in Microsoft Office: Outlook, Word, Excel, PowerPoint;
• Basic experience required as Windows administrator monitoring and managing business critical applications
• Background as IT System administrator (Windows operating systems, VMware and NetApp) beneficial.

• Basic understanding and experience in IIS, ASP.NET, along with any other type of application monitoring and troubleshooting knowledge.
• Effectively collaborate with Server, Network, Database, Application support teams during Incident troubleshooting and Incident bridges.
• Must have the technical aptitude to learn, apply and solve technological solutions and/or challenges;

• Prior experience in monitoring and managing events coming from the SQL and other Database servers.

Technology skills:

Mandatory

• Basic Networking skills – routers, firewalls, switches, LAN, WAN monitoring.
• Intermediate Server monitoring and troubleshooting. Windows, Linux platforms.
• Intermediate understanding on Application monitoring and troubleshooting.
• Optional Certifications or trainings in Windows Server platform (MCP).
• Experience using monitoring tools like Solarwinds Orion, HP Openview, Business availability center or similar.
• Basic knowledge of Windows server 2008/2012 administration and troubleshooting.

Optional

• Basic understanding in Data Base monitoring and administration. SQL 2000, 2008.
• Basic understanding on Virtualization technologies.

Personal Skills:

• Team Player
• Smart worker
• Quick learner
• Willingness to work in 24x7 shifts.

Qualification:Bachelor’s degree or comparable education

Experience–2 to 4 years into IT infra support

PREFERED CANDIDATES:

• The successful candidate will have a self-motivated, get-it-done attitude; the ability to think critically; enjoy working with teams spread globally and across cultures; a desire to learn in new areas; and the discipline to pay attention to deadlines, details and quality.
• Good communication and interpersonal skills to interact with team in Europe
• BE Computer Science/MCA or any other Bachelor’s degree with the right experience
• Will be an added advantage if worked on Laboratory related applications

Additional Information

What we offer:

• A launch pad into various senior management opportunities – within the many business lines of Eurofins globally – or into the management hierarchy in our different corporate functions.
• The opportunity to grow your project management skills in a demanding, fast growing organization.
• A chance to become part of a highly motivated international team of professionals.