Senior Guest Relation Executive

仕事内容

GUEST RELATION EXECUTIVE/SR. GRE

WHO WE ARE

Established in 2014, GoStops is India’s fastest-growing backpacker hostel brand. We presently have a geographic presence in more than 30 destinations & our mission is to offer Gen. Z consumers fantastic social stays at reasonable prices & create a brand with which they can associate.

HOW ARE WE UNIQUE

• Since inception, we have catered to more than 5 lakh guests.
• Grew 6x in terms of the number of beds during the pandemic years despite a sharp decline in the industry.
• Raised $2 Mn in two funding rounds during the pandemic.
• Highest number of beds available.

TEAM BACKGROUND

You will be joining the Operations team at goStops with a specific focus on day-to-day operations. You will improve the hostel’s quality by delivering exceptional guest service.

JOB ROLE

As a Guest Relation Executive, you will help the organization to achieve its goals by smoothening day-to-day operations through great communication & team coordination.

RESPONSIBILITIES

• Greeting and assisting visitors in a professional and friendly manner.
• Perform check-ins and check-outs.
• Scheduling and confirming appointments, meetings and events.
• Reporting to management and assisting with administrative tasks.
• Answering phone calls and forwarding calls to respective departments.
• Keeping track of office supplies and placing orders for replacements.
• Organising and maintaining files and records and updating them when necessary.
• Creating and maintaining updated documents and spreadsheets.
• Overseeing the sorting and distribution of incoming mails & inquiries.
• Preparing outgoing mail items such as envelopes or packages.
• Organize bookkeeping and issue invoices/checks.
• Converting visitors into repeaters by providing excellent service.
• Ensure strict compliance with the brands & regulations.
• Responsible for the property in the absence of the property manager.

AN IDEAL CANDIDATE WILL HAVE

• Owner mindset, willingness to take initiatives and accountability to drive closures.
• Hospitality management degree(preferably).
• Powerhouse of energy to motivate others.
• Excellent managerial and communication skills.
• Great skill in handling crisis.
• No issues while traveling across India.

EXPERIENCE

Minimum one year of experience in front office operations.

Experience in handling cash & preparing vouchers.

JOB INFO

• Location:Mussoorie
• Employment Type:Permanent
• Recruitment Process:Round 1 interview with H.R. followed by Round 2 Interview with Technical Head (if qualified).
• Only Accommodation will be provided
• Joining Date:17/04/23

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹16,000.00 - ₹19,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Mussoorie, Uttarakhand: Reliably commute or planning to relocate before starting work (Required)

Experience:

• 0-1 year (Preferred)

Expected Start Date: 25/04/2023

• Health insurance