Assistant Manager- Corporate Business Operations

Position Title :Assistant Manager / Sr. Executive (Corporate Business Operation)

Department :Corporate Business Operations

Qualification :Graduate

Experience : 3- 7

Reports to :Manager / Asst. Manager – Corporate Business Operations

CTC : 5to 9 lacs

Supervises -Full Time / Support Staff

Stakeholders Internal :Sales / Ops

External :Sales, Corporate Clients, Intermediaries, Insured Members

Key Result Area

New Business

• Responsible for onboarding of new policies including overseeing the new business documentation, specific client requirements

• Setting up of new policies sourced in system

• Scrutiny of the new business documents, raising of pending and follow up with sales / clients and preparation of new business kit within agreed SLA and QC limits

• Monitoring the updation & maintenance of the New Business & Renewal Tracker including closure of the pending requirements raised

• Upload of data into System, issuance of bill and payment of the bill

• Cashiering of the new business payments received

• Initiating of the medicals wherever applicable with the TPA and clients, followup with client/sales/TPA for the completion of medicals

• Liaisioning with the clients and underwriters for completion of underwriting and resolution of any pending or clarifications required.

• Publishing of MIS on Sr. Management / sales at agreed frequency

Renewals

• Responsible for renewal of existing policies including overseeing the renewal documentation, specific client requirements

• Scrutiny of the renewal documents, raising of pending and follow up with sales / clients and preparation of renewal kit within agreed SLA and QC limits

• Monitoring the updation & maintenance of the New Business & Renewal Tracker including closure of the pending requirements raised

• Reconciliation and upload of renewal data into System, issuance of bill and payment of the bill

• Cashiering of the renewal payments received; liaising with the F&A for receipt of payments

• Initiating of the medicals wherever applicable with the TPA and clients, followup with client/sales/TPA for the completion of medicals

• Liaisioning with the clients and underwriters for completion of underwriting and resolution of any pending or clarifications required.

• Publishing of MIS on Sr. Management / sales at agreed frequency

Policy Servicing

• Responsible for monitoring of the requests received on the common email id and tracking of the requests received on the email

• Maintaining of the tracker and populating of the requests received, allocating the same within the team

• Processing of the requests in system received including additions, deletions, sum assured changes within agreed SLA and QC limits

• Initiating of the medicals wherever applicable with the TPA and clients, follow up with client/sales/TPA for the completion of medicals

• Liaisioning with the clients and underwriters for completion of underwriting and resolution of any pending or clarifications required.

• Providing claims checklists after maker – checker for claims intimated on the common email id within defined TAT

• Training clients and promoting usage of PACE with clients

• Handling of PACE related queries and liaisoning with IT for their resolution

• Publishing of MIS on Sr. Management on a daily basis

Commission Settlement

• Responsible for commission settlement process including reconciliation of commission at a policy level, accounting entries, handling of queries from intermediaries

GST

• Responsible for end to end GST invoicing including sharing of pro-forma and final GST invoices, handling of queries from clients

Regulatory and Other Senior Management Reporting

• Responsible for complete Regulatory reporting including Monthly New Business and Renewal Reports, BAP reports, Quarterly Statistics, Public Disclosures, Reinsurance reporting and any other report requested for from time to time

• Responsible for understanding the internal stakeholder requirement and delivering as per requirement

• 100% accuracy and timeliness in all reporting

Reconciliations and Controls

• Establish appropriate controls in existing and / or new processes

• Monitor the processes at regular frequencies for any gaps, implement appropriate corrective actions and monitor the success

System Enhancements

• Understand the changes resulting from existing product modifications or refiling or new product launches

• Continuously look for opportunities to automate existing processes to ensure seamless business delivery

• Raising of the requirement with IT and ensuring their timely deployment

Skills Required

Technical

• Insurance Basics

• Good command on MS- Excel, MS-Word

Behavioral

Interpersonal skills

Communication skills

Creative thinking skills

Supervising/Leadership skills

Teamwork Skills

Influencing skills

RelationshipBuilding skills

Decision making skills