Customer Service Associate

작업 내용

FOR CANDIDATES STAYING IN KARNATAKA, PEOPLE FROM OTHER LOCATIONS WILL NOT BE CONSIDERED

Greetings from Amazon!!!

Hurry up and apply from the comfort of your home as we have limited opportunities.

Excellent Opportunity to start your career with Amazon CS for Work from Home customer service profiles. Kindly apply as we have limited opportunities.

We are inviting you to explore the Customer Service opportunity with Amazon. If you are flexible to work in night shifts, possess good computer knowledge and have excellent communication skills with the zeal to excel! We are looking for YOU!

Pls go to the below link to complete the online assessment

https://amazoncustomerservice.hirepro.in/registration/amzcsin/tfg2d/amzcsin/openings/

by copy pasting the link on the updated chrome browser.

Post registration kindly continue with the same mobile number and Email id for completion of all the assessment. Change in personal details will lead to elimination or rejection.

Kindly register your details only once with your personal active mobile number and Email id. At the registration link kindly do not add multiple Email id.

To complete the online assessment desktop or Laptop with webcam and headphone is mandatory. Test is not compatible on mobile phone. Post receiving the link the assessment has to be completed within 24 hrs.

Important/ Mandatory Note -:

• Candidates who have applied in last 3 months and are pursuing a Regular Course are not applicable.

Night Shift is mandatory as the team works 24x7.

• To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
• Test is not compatible on mobile phone. Test is not compatible on mobile phone.
• Post receiving the link the assessment has to be completed within 24 hrs.
• It is mandatory to have good English & Kannada communication skill to be eligible for this voice role.

Skill & Salary Details -

Job type Work from Home

Salary- 1,90,000 to 2,28,500 LPA

• Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA
• Night Shift Allowance INR 150/Night
• Overtime Allowance as per company policy
• Internet Reimbursement Up to INR 1,250 Per month on submission of bills
• Desktop Provided by Amazon for Work
• Five days working
• Rotational Shifts
• Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme

Desktop will be provided by the company.

Eligibility Criteria: Candidate must be a resident of Karnataka, Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) with excellent English communication skill.

Knowledge & Skills Required

Desired skills:

Action oriented, self-disciplined and organized

Effective time management skills and ability to prioritize work time to ensure productivity and department standards

Ability to communicate clearly with both internal and external customers

Excellent comprehension skills - ability to clearly understand and address customer issues appropriately

Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses

Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer

Excellent Communication and typing skills

Preferred Criteria:

Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.

Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity

Should ensure ’Work-like’ environment with no disturbance during the work hours.

The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

About Amazon.com

"Many of the problems we face have no textbook solution, and so we-happily-invent new ones." - Jeff Bezos

Amazon.com - a place where builders can build. We hire the world’s brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 Company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Application Deadline: 13/8/2021

Expected Start Date: 6/9/2021

Job Type: Full-time

Salary: ₹190,000.00 - ₹228,500.00 per year

Benefits:

• Food allowance
• Health insurance
• Internet reimbursement
• Life insurance
• Paid sick time
• Work from home

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• English (Preferred)
• Kannada (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Remotely:

• Yes

Speak with the employer
+91 9876543210