Customer Support Executive

☞ Comet Infowave Pvt. Ltd.

전망: 106

갱신일: 06-05-2024

위치: Porbandar Gujrat

범주: 컨설팅 / 고객 서비스 IT-소프트웨어

산업: Higher Education Staffing Recruiting Human Resources

수평: Associate

직업 종류: Full-time

봉급: View Detail

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작업 내용

A Customer Service Executive’s role is to ensure a business’ customers receive outstanding support and all their needs are met. ... Customer Service Executives supervise Customer Service Representatives and report to a general manager, making them middle-management level officers.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Customer Support Executive Responsibilities
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Selecting and hiring new staff.
  • Monitoring the work of individual representatives and of the team.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
This job is provided by Shine.com
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마감 시간: 20-06-2024

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