Front Office Manager (Pre-Opening)

작업 내용

Essential:

• Minimum of 2-3 years of experience in work experience as Front Office Manager in luxury hotel brands.
• Must have experience of Pre-Opening.
• Proven record of work in an international environment or dealing with international clients.
• Wellness resort experience
• Strong knowledge of hotel operations, front desk procedures, and reservation systems.

Desirable:

• Proficiency in Foreign Language – French, Spanish, or Arabic
• Bachelor’s degree in hospitality management or a related field (preferred).
• Knowledge of local laws and regulations.
• Prologic system knowledge.
• Excellent communication and interpersonal skills.
• Good practical, operational and adequate administrative skills.
• Experience in mid size properties – up to 150 rooms.

Responsibilities:

• Draws up a detailed critical path that schedules all requirements.
• Participation in selection and purchase of CAPEX, OS&E and FF&E.
• Participation in creation the annual operating budget and manning guide.
• Supports FO department recruitment and creation of job descriptions.
• Designs of sequence of services.
• Responsible for writing and setting up SOPs along with standards for opening.
• Prepares and conducts the training in the build-up to opening.
• Financial management skills including the ability to analyse P&L financial results and operating budgets
• Set effective systems and controls to ensure the consistent smooth running of departments.
• Pre-opening co-ordination and management of process.
• Ensure a warm, friendly, and efficient welcome for all guests.
• Handle guest complaints and resolve issues promptly, maintaining a high level of customer satisfaction.
• Monitor guest feedback and reviews, taking appropriate actions to address concerns and improve service quality.
• Oversee the daily operations of the front desk, including guest check-in/check-out, reservations, and room assignments.
• Maintain accurate guest records, ensuring confidentiality and adherence to data protection policies.
• Coordinate with housekeeping and maintenance departments to ensure timely room readiness and maintenance.
• Recruit, hire, and supervise front office staff, including front desk agents, concierge, and bell attendants.
• Create work schedules, manage attendance, and handle performance evaluations.
• Create regular training sessions to enhance the skills and knowledge of the front office team.
• Maximize room revenue through effective upselling, cross-selling, and room inventory management.
• Monitor and analyse occupancy levels, rates, and revenue reports, taking necessary actions to optimize revenue.
• Collaborate with the sales and marketing team to implement promotional activities and packages.
• Prepare and analyse front office reports, such as occupancy reports, revenue reports, and guest satisfaction surveys.
• Manage the front office budget, control costs, and ensure efficient use of resources.
• Collaborate with other departments, such as housekeeping, maintenance, food and beverage, and sales, to ensure smooth interdepartmental operations.
• To have a complete understanding of and adhere to the company’s Health & Safety policy including local regulations.