L4/EXECUTIVE /RECOVERY/MATHURA/GHAZIABAD RO

☞ Bajaj FinServ

전망: 103

갱신일: 06-05-2024

위치: Mathura Uttar Pradesh

범주: 금융 / 은행 / 재고 법률 / 계약 인적 자원

산업: Financial Services

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작업 내용

Role Profile/ Job Responsibilities

? Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
? Review cases with FOS / TL and work assignment basis the disposition code.
? Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
? Receipt book & Repo kits allocation and auditing periodically
? Agency billing closure within 60 days of the work completed month.
? Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
? Handling collection/repo related customer service issues/escalations.
? Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BAFL by customers/third parties.
? BKT resolution with agency and FOs level need to be tracked & reviewed.
? Flow rates to next BKT needs to be restricted on the location you are handling.
? Remove the nonperforming FOs and recruitment the fresh team and train as and when required.
? CRM queries needs to be closed as per the TAT assigned.
? RCU audit queries must be reverted before TAT and implementation of committed action at field level.
? Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
? HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
? HHT not working need to be informed to IT team for need of support.

Key Performance area

? Achieving the bucket wise resolution as per the target
? Reducing the flow rate to the next buckets
? Managing the Agencies & monitoring their performance

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마감 시간: 20-06-2024

무료 후보 신청 클릭

대다

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