Lead Generation - QA

☞ Unbound Marketing Pvt. Ltd.

전망: 108

갱신일: 06-05-2024

위치: Pune Maharashtra

범주: 컨설팅 / 고객 서비스 생산/조작

산업: Analytics KPO Research

수평: Quality Assurance/Quality Control Executive

직업 종류: Full Time, Permanent

경험: 1 - 5 years

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작업 내용

UnboundB2B is looking for QA Analyst with 1 - 3 years of relevant experience. As a QA Analyst you will be required to ensure 100% audit of calls and data points that determine the quality standards are met as per project requirement. More details below.

Responsibilities and Duties

  • Audit Voice and Non-voice leads to ensure Compliance with project requirements
  • Prepare, Maintain & Publish internal and external quality reports
  • Track campaign / project progress and Audit Queues to ensure timely Deliveries
  • Ownership of audit completion within the TAT to meet deliverables
  • Maintain Audit SOPs and conduct regular calibrations with the Operations team
  • Partner with Operations to conduct Timely refreshers and training
  • Conduct trend analysis and provide insights for process enhancement
  • Investigate escalations for root cause and suggest preventive measures
  • Maintain Productivity reportsand tracking KPIs

Candidate should have

  • 1 to 3 years of experience as QA
  • Excellent written and verbal communication skills in English
  • Well versed with MS office (MS Excel)
  • Should be a team player and able to collaborate to get the best results
  • Willing to work according to EST Time Zone 6.30pm to 3.30m
  • Drive to excel and Onus towards tasks assigned

Benefits

Unbound Marketing is a B2B marketing agency that helps enterprise in North America to grow their sales pipe with its Demand Generation services like email & tele-marketing.

  • We are a young but fast-growing organization, tremendous growth opportunities for deserving and aspiring
  • Opportunity to learn and work with leadership team and hone your soft skills, project management skills
  • Competitive pay packages and benefits
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마감 시간: 20-06-2024

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