Lead Generation - QA
View: 108
Update day: 06-05-2024
Location: Pune Maharashtra
Category: Consulting / Customer Service Production / Operation
Position: Quality Assurance/Quality Control Executive
Job type: Full Time, Permanent
Experience: 1 - 5 years
Job content
UnboundB2B is looking for QA Analyst with 1 - 3 years of relevant experience. As a QA Analyst you will be required to ensure 100% audit of calls and data points that determine the quality standards are met as per project requirement. More details below.
Responsibilities and Duties
- Audit Voice and Non-voice leads to ensure Compliance with project requirements
- Prepare, Maintain & Publish internal and external quality reports
- Track campaign / project progress and Audit Queues to ensure timely Deliveries
- Ownership of audit completion within the TAT to meet deliverables
- Maintain Audit SOPs and conduct regular calibrations with the Operations team
- Partner with Operations to conduct Timely refreshers and training
- Conduct trend analysis and provide insights for process enhancement
- Investigate escalations for root cause and suggest preventive measures
- Maintain Productivity reportsand tracking KPIs
Candidate should have
- 1 to 3 years of experience as QA
- Excellent written and verbal communication skills in English
- Well versed with MS office (MS Excel)
- Should be a team player and able to collaborate to get the best results
- Willing to work according to EST Time Zone 6.30pm to 3.30m
- Drive to excel and Onus towards tasks assigned
Benefits
Unbound Marketing is a B2B marketing agency that helps enterprise in North America to grow their sales pipe with its Demand Generation services like email & tele-marketing.
- We are a young but fast-growing organization, tremendous growth opportunities for deserving and aspiring
- Opportunity to learn and work with leadership team and hone your soft skills, project management skills
- Competitive pay packages and benefits
Deadline: 20-06-2024
Click to apply for free candidate
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