Lenskart.com - Associate - Sales

☞ Lenskart.com

전망: 106

갱신일: 30-05-2024

위치: Moga Punjab

범주: 매상

산업: Apparel & Fashion Retail Luxury Goods & Jewelry

수평: Entry level

직업 종류: Full-time

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작업 내용

Job Description-sales Associate

Title - Sales Associate

Reporting to - Store Manager

Skip Level - Areas Operations Manager

About Lenskart

With a mission to give India a vision, Lenskart.com is India’s fastest growing eyewear company. Lenskart’s products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customers- eye powers.

About The Role
  • A Sales Associate is responsible for providing the best customer experience in the stores by providing high standards of selling services to customers. He/she plays a key role in driving the revenue achieved by the store.
  • Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score
  • Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
  • Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
  • Understanding the POS system to ensure that the transactions are processed effectively
  • Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation
  • Presenting the customer with an optimal selection of products based on customer preferences
  • Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence
  • Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
  • Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance
  • Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
  • Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
Personal Attributes & Competencies

Minimum qualification : 12th pass; Graduates preferred
  • Ability to build rapport and trusting relationships
  • Ability to understand unstated needs of the customer and offer solutions
  • Clear communication and active listening skills
  • Ability to adapt to changing environment and openness to learn
  • Proactive task ownership, result-orientation, and customer-orientation
  • Ability to multitask and organize activities based on priority
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(ref:updazz.com)
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마감 시간: 14-07-2024

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