Product Support Analyst 2

☞ Epsilon India

전망: 106

갱신일: 06-05-2024

위치: Bengaluru / Bangalore Karnataka

범주: 건축 / 인테리어 디자인 정보 기술 IT-하드웨어 / 네트워킹

산업:

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작업 내용

The Product Support Analyst 2 is responsible for providing support to Epsilon’s home grown products. This includes analyzing, triaging, replicating, testing, troubleshooting, provide technical work-around and suggestions to clients pertaining to Epsilon’s core product. Significant hands-on and understanding of RHEL, Oracle DB, SQL, AWS and Shell/Perl/Ansible combined with a general understanding of Java/.Net, networking concepts, ITIL frame work, with stake holder communication and management experience.

Responsibilities:

  • Ability to understand the customer issue in its entirety, triage, analyze, troubleshoot and where possible assist in resolving customer issues
  • Ability to associate priorities, risks with issues logged, replicate and actively escalate where required
  • Ability to drive issues to closure through interaction with a wide variety of stakeholders
  • Team player who is ready to contribute, lead and own elements of troubleshooting and problem resolution
  • Documenting, troubleshooting and problem resolution steps by determining best course of action
  • Ability to learn and adapt to new technologies based on organization needs
  • Ensure all tickets meet the targets for resolution, escalation, documentation and completion

Qualifications

  • Bachelor’s degree in computer or engineering related field (or related field experience)
  • Minimum of 3 yearsrelated product support engineering experience preferred, working directly with end-user customers
  • Experience in troubleshooting issues related to web based UI
  • Significant hands-on experience in supporting application running on Java or .Net, with the ability to understand the code
  • Experience (hands-on) of at least one Unix category OS (Linux, Solaris, SCO, AIX, etc.)
  • Conceptual/working knowledge of AWS, Networking and Communication Protocol
  • Experience in RDBMS working, with writing simple to medium complex SQL queries
  • Hands on with Shell/Perl Scripting
  • Conceptual/working knowledge of API, Webhooks
  • Knowledge of systems resource and performance analysis, SDLC process and/or functional engineering principles
  • Knowledge of Windows/Unix architecture, HTML, XML and an exposure of the ETL tool, Ansible is a big plus
  • Development background in Java or .Net would be a plus
  • Willingness to work in 24/7 shifts
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마감 시간: 20-06-2024

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