Senior Workplace Technology Delivery Manager - HYBRID WORKING

☞ Proactive Appointments

전망: 108

갱신일: 06-05-2024

위치: Belgaum Karnataka

범주: 기획 / 프로젝트 IT-소프트웨어

산업: Information Technology Services Computer Software Financial Services

수평: Mid-Senior level

직업 종류: Full-time

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작업 내용

Senior Workplace Technology Delivery Manager - HYBRID WORKING

Our client is a Global firm looking to bring in an experienced Senior Workplace Technology Delivery Manager to join them at a time of great opportunity as they look to update, transform and expand the workplace divison of the company. The company is made up of Infrastructure, Project Delivery, Security, Workplace and Support Functions. The Workplace Manager role is within the Infrastructure and Security team, reporting directly to the Head of Infrastructure Manager.

The role will have overall end to end responsibility for delivery of Desktop Support, Telephony, Service Desk, ACCESS based across the UK and India in line with the agreed service levels and cost targets.

Role responsibilities
  • Implement group strategy and help align the OE to on board to these new technologies
  • Ensure teams deliver to a high standard and consistently achieve SLAs and KPIs and fostering a culture of excellent customer service within the teams
  • Drive resolution of business issues and ensure customer satisfaction, quality, cost efficiency, stability and technical performance for services, products and solutions within the area of responsibility
  • Supervise or lead and develop people in accordance with the Allianz People Attributes, leadership values and relevant guidelines
  • Primary customer liaison with business and escalation point for workplace related topics attending Service Review meetings and other relevant customer meetings
  • Leading a program of continuous improvement and optimization of service delivery and organizational transformation within the workplace teams
  • Delivery of required management and customer reports to agreed schedules and quality
  • Supporting the financial targets of the branch through effective cost management, process and technology optimization

Skills
  • Minimum of 5 years management experience in an IT service delivery capacity
  • Experience managing within a distributed service delivery organization (International desirable)
  • Excellent communication skills, both written and verbal with the ability to communicate at all levels
  • (samples desirable)
  • High level of proficiency in collaboration, groupware and IT Service Management applications and systems(e.g. Service Now (desirable), SAP)
  • Demonstrable experience in driving transformation within an organization
  • Competence to exchange complex information with diplomatic tact and to cooperate with a diverse
  • internal and external audience
  • Ability to carry out tasks independently in non-standardized (ever-changing) work situations
  • Experience in workplace transformation in a large corporate including moving to cloud services, e.g. o365

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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마감 시간: 20-06-2024

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