Site Reliability Engineer (SRE) Lead/Principal

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Salesforce, the Customer Success Platform and world’s #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” five years in a row and one of Fortune’s “100 Best Companies to Work For” eight years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

About Salesforce Tech and Product Engineering

Our Tech and Product team is tasked with innovating and maintaining a massive distributed systems engineering platform that ships hundreds of features to production for tens of millions of users across all industries every day. Our users count on our platform to be highly reliable, lightning fast, supremely secure, and to preserve all of their customizations and integrations every time we ship. Our platform is deeply customizable to meet the differing demands of our vast user base, creating an exciting environment filled with complex challenges for our hundreds of agile engineering teams every day.

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Departmental Description:
Salesforce is looking for Site Reliability Engineers to build and manage multi-substrate kubernetes and microservices platform which powers Core CRM and a growing set of applications across Salesforce. This platform provides the ability to develop and deploy microservices quickly and efficiently, accelerating their path to production.

In this role,

• You are responsible for the high availability of a large fleet of clusters running various technologies like kubernetes, software load balancers, zookeeper, service mesh and so on. You’ll gain valuable experience troubleshooting real production issues which will expand your knowledge on the architecture of k8s ecosystem services and internals.

• You will contribute code wherever possible to drive improvement

• You will drive automation efforts in Python/Golang/Terraform/Spinnaker/Puppet/Jenkins to eliminate manual work with day to day operations.

• You will help improve the visibility of the platform by implementing necessary monitoring and metrics.

• You’ll implement self-healing mechanisms to proactively fix issues to reduce manual labor.

• You will get a chance to improve your communication and collaboration skills working with various other Infrastructure teams across Salesforce.

• You will be interacting with a highly innovative and creative team of developers and architects.

• You will evaluate new technologies to solve problems as needed
  

You are the ideal candidate if you have a passion for live site service ownership. You have demonstrated a strong ability to manage large distributed systems. You are comfortable with troubleshooting complex production issues that span multiple disciplines. You bring a solid understanding of how infrastructure software components work. You are able to automate tasks using a modern high level language. You have good written and spoken communication skills.

Job Requirements:

• 10+ years of experience in SRE/Devops/Systems Engineering roles

• Experience operating large scale distributed systems, especially in cloud environments

• Excellent troubleshooting skills with the ability to learn new technologies in complex distributed systems

• Strong working experience with Linux Systems Administration. Good knowledge of linux internals.

• Good experience in any of the scripting/programming languages: Python, GoLang etc .,

• Basic knowledge of Networking protocols and components: TCP/IP Stack, Switches, Routers, Load Balancers.

• Experience in any of Puppet, Chef, Ansible or other devops tools.

• Experience in any of the monitoring tools like Nagios, grafana, Zabbix etc.,

• Experience with Kubernetes, Docker or Service Mesh

• Experience with AWS, Terraform, Spinnaker

• A continuous learner and a critical thinker

• A team player with great communication skills

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