Technical Support Representative

☞ Kyndryl

전망: 101

갱신일: 30-05-2024

위치: Bengaluru / Bangalore Karnataka

범주: 에너지 IT-하드웨어 / 네트워킹 정보 기술

산업:

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작업 내용

467545BR

Why Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it’s intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies - IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Your Role and Responsibilities

  • Responsible to resolve first level problems pertaining to MS Office, Outlook and other related front-end applications.
  • Responsible for troubleshooting Window 10 and O365 related issues.
  • Responsible for Identification, isolation, and repair of equipment and software affecting computer network services
  • Broadband, dialup or leased line-based internet connectivity trouble shooting.
  • Responsible for logging and allocation of the calls.
  • Coordination with team/ vendors for speedy call resolution.
  • Call categorization/ updating / tracking till resolution

Required Technical and Professional Expertise

  • Minimum relevant 2 to 4 year’s work experience and knowledge of Desktop Administration.
  • Exposure to Structured Cabling Systems and other Network components
  • Experience of working in Domain environment.
  • Experience on Call logging tool at least for one year for resolution of calls
  • Troubleshooting skills for resolving printer, scanner, LAN related issues and / or issues arising from TCP/IP configuration/s.

Preferred Technical and Professional Experience

  • Certifications: Relevant Certifications like MCSE, CCNA are preferred.
  • Ability to ensure that all the data pertaining to the company and its clients is safeguarded against unauthorized or illegal use by implementing various methodologies against those who violate the security rules and regulations
  • Proficient to maintain the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
  • Experience/Knowledge in supporting all the necessary procedures related to security approval, accreditation, certification, etc.
  • In-depth knowledge to implement a realistic approach during the certification schedule and process
  • Hands-on experience to ensure compliance with vulnerability and mitigation procedures and to establish and install security fixes at regular intervals
  • Languages: English, Hindi

Required Education

Bachelor’s Degree

Preferred Education

Master’s Degree

Country/Region

India

State / Province

KARNATAKA

City / Township / Village

Bangalore

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category

Technical Specialist

Role ( Job Role )

Customer Service Representative

Employment Type

Full-Time

Contract type

Regular

Position Type

Early Professional

Travel Required

No Travel

Company

(Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position?

No
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마감 시간: 14-07-2024

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