Lead - I&FR

☞ Airtel India

View: 107

Update day: 06-05-2024

Location: Pune Maharashtra

Category: IT - Hardware / Networking Information Technology

Industry: Telecommunications

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Job content

What will you do?

  • Reduction in GFR (DSL/Voice) – i) Broadband GFR Reduction ii) Repeat & reopen SR reduction for all products
  • Customer SLA Enhancement – i) Enhancing Customer SLA ii) Reduction in beyond SLA, open SR>3 & 7 days iii) Solitaire and Titanium Customer SLA improvement
  • Reduction in Field SRs
  • Implementation of new work ways and Quality of repair
  • Opex and Budget control

Our Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

  • Strong analytical skills
  • Knowledge of technology – ADSL, VDSL etc.
  • Understanding of DSL CPE, TR69 & CAS
  • Experience of handling large team in dotted matrix
  • Knowledge of wireline/broadband/internet business
  • Strong communication skills

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Deadline: 20-06-2024

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