Manager Application Support - Business

☞ Ess Kay Fincorp Ltd.

View: 103

Update day: 06-05-2024

Location: Jaipur Rajasthan

Category: Planning / Projects IT - Software

Industry: Banking Insurance Financial Services

Position: Mid-Senior level

Job type: Full-time

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Job content

Job Responsibilities
  • Manage and provide guidance to members of the team.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and business leaders.
  • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
  • Prepare management report to review same for precision and totality of contents.
  • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Assist representatives from counterparts of application and resource planning and comprehend all business requirement and prepare documents.
  • Coordinate with development team and provide support to users.
  • Develop and maintain all multiple interfaces for business applications.
  • Supervise everyday requests for matters related to growth, resources and vendors and resolve issues related to production and development
  • Develop and update all documentation pertaining to trainings of applications and provide training to users in execution of these applications.
  • Coordinate with vendors and other business users and provide technical assistance for all applications.
  • Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development.
  • Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes.
  • Provide support for the testing of new and existing features under development or consideration for applications
  • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved.
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Deadline: 20-06-2024

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