Member of Technical Staff - Salesforce – Service Cloud Cochin, Kerala

Member of Technical Staff- Salesforce – Service Cloud

Remote: Yes

Job Description

The Elevator Pitch: Why will you enjoy this new opportunity?

The Chief Digital Transformation Office (CDTO) offers an opportunity to shape and drive VMware’s Digital Transformation to enable Operations to scale and support VMware’s growth.

We are part of CXS – Customer eXperience and Success engineering team responsible for accelerating digital transformation of VMware’s GTM, Customer experience businesses by providing technical leadership to implementing scalable technical solutions for the critical business initiatives.

We are on an initiative to help expand VMware’s global support business by providing appropriate tools that will lay foundation for SAAS offerings thereby improving the business process efficiency and effectiveness.

This Member of Technical Staff – Salesforce role provides a unique opportunity to grow your career by deepening your product engineering expertise and providing requirement design opportunities. You will have opportunities to participate in requirement design discussions with product owners, by presenting data and valuable points of consideration to resolve problems. This implementation experience is critical for anyone with a passion in product engineering looking to broaden their technical acumen.

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

• Within 30 days of employment, become competent with VMware’s global support and service business process and implementation.
• Within 60 days of employment, implementing technical solutions using industry best practices and contribute to developing product for the Salesforce Service Cloud implementation using Lightning/Aura/LWC frameworks.
• You will work closely with architects and product owners to design and implement right level of non-functional needs such as quality, scalability, performance, flexibility, modularity, maintainability etc.
• Develop prototypes for new foundational product capabilities.
• Research Salesforce.com capabilities, new features as needed to suit business requirements

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Required Skills:

• Hands-on Salesforce application development experience salesforce Lightning and Aura Framework.
• Architectural understanding of end-to-end salesforce platform.
• Capture, Design and implement solution for both custom and standard.
• Actively participate and work with business teams and service owners to understand and document technical requirements for projects, enhancements/ features.
• Should possess debugging skills and testing skills.
• Independent self-motivated, ability to learn on the job.
• Strong Salesforce Apex Programming skills, LWC frameworks.
• Strong Lightning Component and Web Component Development experience.
• Deep understanding in Service Cloud implementation with Knowledge Management.
• Coveo Search experience with Salesforce communities is highly desirable.
• implement and integrate Coveo AI Cloud solutions that change the digital experience for our employees and customers.
• Solid experience and very strong coding skills with JavaScript, Typescript, Python, and HTML/CSS. C# and Java are a plus.
• Data normalization and field mapping concepts with deep understanding with Search indexing capabilities.

Preferred Skills:

• Working knowledge on Scrum and Agile development methodologies and using JIRA tool.
• Working experience with globally distributed development teams.
• Salesforce DX and CI/CD processes with Gitlab is preferred.
• Salesforce Developer and Advanced Developer Certifications are highly preferred.
• Salesforce Service Cloud Consultant Certification is preferred.

What is the leadership like for this role? What is the structure and culture of the team like?

You will be joining the CXS engineering team responsible for accelerating digital transformation of VMware’s Customer experience businesses by providing technical leadership to implementing scalable technical solutions for the critical business initiatives. The global team is spread throughout VMware offices including Palo Alto, CA, Boston, MA, Cork Ireland and Bangalore, IN.

This role will be reporting to the Sr. Manager, IT Business Application who is responsible for salesforce service cloud instance and drives technical side of transformational business programs on Lightning framework of force.com. The team structure is flat with access to all the leaders and their teams. We expect you to take advantage of this diverse work culture to develop yourself into a senior technical member who will execute future state technical vision with end-to-end ownership.

The team culture is one based on building trust, on-going development through coaching, and giving back to the community through service learning.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Employee Stock Purchase Plan
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types
• Generous Time Off Programs
• 40 hours of paid time to volunteer in your community
• Rethink’s Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
• Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)
• Healthy and local inspired snacks in all our on-site pantries

This job opportunity is not eligible for employment-based immigration sponsorship by VMware

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Category :Engineering and Technology
Subcategory:Software Engineering
Experience:Manager and Professional
Full Time/ Part Time:Full Time
Posted Date: 2021-06-25

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.