MSIP RAN Service Improvement

Why Ericsson?

Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.

BU: MS

Location: Gurgaon

Our Exciting Opportunity !

We are now looking for a Service Improvement Engineer to drive continual measurement, analysis, reporting and improvement activities to support the Service. It is a customer facing role in support of Service Ownership and key interface towards Ericsson Service Delivery Units (SDU) to secure the performance, optimization, and continued evolution.

One will !

• Be responsible for the overall continuous improvement of the Service throughout its lifecycle. Measuring the continual performance and driving the vital activities through the delivery flows
• Secure the e2e customer experience of the service together with the Service Owner.
• Secure the continual evolution and optimization. Driving ML, AI and automation of data analytics activities across the Service, including the underpinning resources, applications and infrastructure.
• Responsible for the measurement and reporting towards the customer. This includes the KPI’s, SKPI’s and SLA’s / WLA’s as agreed within the commercial contract.
• Take ownership for the continual Service Improvement plan of prioritised activities working with the Ericsson Service Delivery, the customer and any relevant ASP’s.
• Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.

To be successful in the role one must have

Working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,

Solid customer management, understanding their perspective and being able to empathize with their business situation and needs

Passion for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things and learn quickly

Data smarter to enable predictive analytics, build value and business outcomes by proactively managing our customers networks

Proficient experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote.

What’s in it for you?

“We are proud to announce at Ericsson India, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021.Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.