Operations COE_Senior Associate_UKI Tech and Reporting_UKI

Job description: Senior Associate, Operations COE

GDS & Ops COE summary:

Global Delivery Services (GDS) Operations COE team provides operational and decision making support to the Business Development leadership and to various Global Markets functions.

Our diverse teams specializes in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread across multiple locations around the globe.

Business unit specific description – Ops COE– UK&I

As part of the Operations COE, the Senior Analyst would have to handle multiple responsibilities like providing support to Markets Leaders, Market Segment Managers, Reporting & Analysis, Delivery management, Client relationship management etc. The role requires a comparable work experience, strong skills, work ethic and attention to detail for as the team has a high focus on accuracy and timeliness.

The role also requires effective communication skills including communication over emails and MS Teams, aiming to support the business and its leaders, especially Partners and Senior Management, through reporting, data analysis and providing insights.

Essential deliverables and processes include:

• Build analytical dashboards using Data Visualisation tools to derive insights and enable forecasting
• Responsible for developing and communicating crucial performance weekly dashboard to the wider team
• Identifying patterns and trends in data sets and working alongside teams to establish business needs
• Handling the quarries raised by the business teams and educating the team on how to use the dashboards to derive better insights
• Weekly Sales & Pipeline and Revenue reporting
• Supporting project lead by the Insights and Framework team in introduction new technology to enhance business operation
• Ability to analyse large datasets and to write comprehensive reports
• An analytical mindset and inclination for problem-solving
• Knowledge of creating workflow in Alteryx, experience in using MS Office tools like PowerApps, Power Automate will be an added advantage
• Manage stakeholder expectations in relation to deliverables
• Other adhoc projects

Requirements

Experience and qualifications:

• Graduate / Post-graduate - (Business Administration, Finance, Information and Data Science)with 5 to 8 years work experience in financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.

Mandatory skills & attributes:

• Excellent reporting and analytical skills – Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, excellent data handling skills, capable of identifying probable areas of automation and implementing them
• Presentation and facilitation skills - Ability to drive meetings, build dashboards/presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
• Project coordination – Capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end
• Be responsible for review of deliverables produced by staff as part of Quality Assurance
• Business acumen and Adaptability – Capable of quickly understanding the needs of the business and be able to align with changing customer expectations
• Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
• Process improvement – Identify opportunities to optimise the process for quicker TATs, better quality, more insights etc
• Attention to detail - Utmost importance to numbers, formatting etc
• Multi-tasking capability - Effective time management and prioritization
• Excellent Communication - Listening, reading, writing & speaking skills
• Experience working with Business leaders/leadership groups
• MS Office skills: Advanced level experience in Excel reporting & PowerPoint.

Minimum Expectation :

• Knowledge of using Data Visualisation tools like Power BI, Tableau
• Excel – Pivot tables, look ups, filtering, conditional formatting, validation etc.
• PPT – insert graphs/shapes, alignment, text justification, text margins etc.
• High degree of professionalism and integrity

Desired skills

• Strategic thinking - Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.
• Process automation skills using Excel, Alteryx and Power Platform
• Working knowledge on data visualisation tools like Tableau, Power BI etc
• Ability to manage delivery expectations of a small group of Associate level resources
• Self-motivated towards continuous learning and upskilling
• Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s own/ others cultures & impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one’s emotions to adapt to environments
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.