Operations Head

Why Ericsson?

Ericsson is driving 5G standardization and was the largest contributor to the standardization body in 3GPP during 2018. Ericsson is committed to rapidly applying these standards to our technology development. Ericsson is a technology leader in 5G. Pioneering customers select us as their 5G partner and we are first with commercial live networks in four continents. This includes multiple operators in both the US and South Korea, as well as in Switzerland, Australia and UAE. We have publicly announced commercial 5G deals with more than 20 named operator customers. In India, we are known for delivering “World-First” projects for India’s largest and most renowned telecommunications carriers.

BU: MS

Job Location: Lucknow

Our Exciting Opportunity!

Operation Head is a role with the purpose to lead the circle & support Access operations head in driving the designated clusters/ CEMs, being responsible for the delivery execution of Access Network Operation and Performance indicators and actions to improve user experience.

Role & Responsibilities!

• Responsible for driving the ops critical metrics through digitization & simplification and all strategic/ central driven improvement plan in clusters through CEMs.
• Responsible for competence improvement of the team for improved JD of field team & new products/ technology.
• Accountable for delivery & meeting all KPIs/ SLA of the clusters
• Driving monthly Operating plan along with CEMs and supporting them in prioritizing the WOs as per the criticality & scope of work
• Access Operation primary contact is within organization to improve the RAN & Tx Ops KPIs in line with improved User experience.
• Ensure improvements and perfection in the clusters related to Operation, Coverage & Capacity.
• To drive and own the action points within the circle as shared by central MSIP team
• Follow-up with different cross functional teams’ basis daily & weekly analysis on repeated issues
• Working closely with CEMs & ensuring resolution of field support related issues through GNOC & OEMs
• Timely Closure of all Sign-off for operational deliveries of designated clusters as per agreed MS Contract delivery framework.
• To ensure the implementation & adherence of OHS (Health and Safety) guidelines at field.
• Communicate actively with central teams & mentor the field team on standard methodologies

Requirements

• Solid understanding of Field operations & maintenance activities related to RAN & Backhaul in a large-scale network.
• Proficient Knowledge of the Telecom Field Networks including RAN, Optical Networks, Microwave, iWAN.
• Operational Knowledge of Nokia Telecom equipment.
• Knowledge of RF theory & critical metrics related to Coverage, capacity & User Experience.
• Knowledge of various field tools & Hands on experience in all onsite field related soft tools & apps.
• Soft Skill & Behavioral Proficiency: Effective communication & Presentation skill. Persuading & Influencing, Collaborative
• People Management Skill: Leading & supervising the designated cluster

“We are proud to announce at Ericsson India has been named #14 in the country and we have been officially Certified™ in 2021.Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

What happens next once you apply?

Read about the next steps here. For your preparation and reference, here is our overall Brand video and some insights about our innovations in 5G https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson’s Code of Business Ethics.