Operations Management CoE: Americas FSO - Senior

Senior Associate, Americas - Operations Management CoE

GDS & Operations Management CoE summary:

Global Delivery Services (GDS) Operations Management CoE team (Markets Operations) team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions.

Our diverse teams specialize in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread across multiple locations around the globe.

Business unit specific description – Operations Management CoE – Americas

As part of the Operations Management CoE Support team, the Senior Analyst would have to support Americas Business Development Leaders to build sales by contacting and building relationships with new and existing clients. They partner with marketing, sales and production managers to create and implement business strategies to increase brand awareness and sales. They are building a better working world by transforming businesses through the power of people, technology and innovation. The client-centric approach focuses on driving long-term value for EY’s client by solving their most strategic problems. The role requires a comparable work experience, strong skills, work ethic and attention to detail as the team has a high focus on accuracy and timeliness.

The role also requires effective communication skills including communication over emails and MS Teams, aiming to support the business and its leaders, especially Partners/Directors and Senior Management, through reporting, data analysis and providing insights.

Essential deliverables and processes include:

• Build analytical dashboards using Data Visualisation tools to derive insights and enable forecasting
• Responsible for developing and communicating crucial performance weekly and monthly dashboard to the wider team
• Identifying patterns and trends in data sets and working alongside teams to establish business needs
• To find solutions to data management and reporting problems and to be able to adapt and modify solutions based on changing requirements
• Handling the queries raised by the business teams and educating the team on how to use the dashboards to derive better insights
• Communication – Content management, participate in stakeholder calls, newsletters & sites management.
• Build and maintain productive working relationships with clients
• Retrieves and summarizes data from various information systems for inclusion into research and other reports
• Ability to analyse large datasets and to write comprehensive reports
• An analytical mindset and inclination for problem-solving
• Manage stakeholder expectations in relation to deliverables
• Bring process optimization, standardization & automation.
• Other adhoc projects – understand the requirement and take actions with quick turn around with highest quality.

Note: The above list of activities are not exhaustive but only give an indication of the nature of the project.

Requirements (including experience, skills and additional qualifications)

Experience and qualifications:

• Graduate / Post-graduate - (Business Administration, Finance, Information and Data Science) with 6 to 8 years work experience in financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.

Mandatory skills & attributes:

• Excellent reporting and analytical skills – Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, excellent data handling skills and capable of report automation
• Presentation and facilitation skills - Ability to drive meetings, build dashboards/presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership
• Business acumen and Adaptability – Capable of quickly understanding the needs of the business and be able to align with changing customer expectations
• Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
• Process improvement – Identify opportunities to optimise the process for quicker TATs, better quality, more insights etc
• Attention to detail - Utmost importance to numbers, formatting etc
• Multi-tasking capability - Effective time management and prioritization
• Excellent Communication - Listening, reading, writing & speaking skills
• Experience working with Business leaders/leadership groups
• MS Office skills: Advanced level experience in Excel reporting & PowerPoint

Minimum Expectation:

• Knowledge of using Data Visualisation tools like Power BI, Tableau
• Excel – Pivot tables, look ups, filtering, conditional formatting, validation, vba etc.
• PPT – insert graphs/shapes, alignment, text justification, text margins etc.
• IT – Share point site creation and management
• High degree of professionalism and integrity

Desired skills

• Strategic thinking - Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions
• Process automation skills using Excel, Alteryx and Power Platform
• Working knowledge on data visualisation tools like Tableau, Power BI etc
• Self-motivated towards continuous learning and upskilling
• Content management – Familiar with maintenance of sites, newsletter, surveys etc
• Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s own/ others cultures & impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one’s emotions to adapt to environments
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.