Process Export/Senior Process Expert

☞ Maersk

View: 101

Update day: 06-05-2024

Location: Chennai Tamil Nadu

Category: Transport / Logistics / Warehouse

Industry: Transportation Logistics

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Job content

We offer

As an employee with Maersk GSC you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren’t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key responsibilities

Individual is hired to resolve Customer disputes on invoiced billed to Customer.
He is also expected to understand the Root cause and help fix the same in the upstream process

1. Analysis disputes received (Basis Target allocated) – Understand what is Customer disputing for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute


We are looking for

Qualification: Graduate + Experience: in 3 yrs.

Skills
Good Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer – high achievement orientation
Driven to ensure closure

Superior Stakeholder Management
Responsible to drive Customer outcomes through positive customer experience
Having regular communication with Customers to understand their requirements for a quick dispute resolution.

Problem Solving Skills
• Own the issue, • Detailed and result oriented • Low tolerance to delays.
• Problem solving, analytical and data skills • Data backed decision making
Communication
  • Professional standard in grammar and though articulation. (Including Language capabilities)
  • Good Comprehension & Written Communication
• Good Communication Skills • Ability to use positive language

Process Understanding
  • Ability to understand end to end processes.
  • Ability to conduct sales and service together
• Adherence to process and SOPs • Attention to details, complete & error free documentation
  • Adapt to change in process (SOP) / Systems
  • Ability to understand end to end processes

Stakeholder Mgmt.
  • Language capabilities to cater to specific countries
  • Experience in direct Stakeholder interactions (Global) preferably
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Deadline: 20-06-2024

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