Immediate Requirement For Assistant Manger – Service Delivery

☞ ACT Fibernet

Ver: 107

Dia de atualização: 06-05-2024

Localização: Rajahmundry Andhra Pradesh Kakinada

Categoria: IT - Hardware / Rede Tecnologia da Informação

Indústria: Film Music Entertainment

Posição: Assistant Manager

Tipo de empregos: Full Time, Permanent

Salário: ₹ 4,00,000 - 7,00,000 P.A.

Experiência: 5 - 10 years

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Conteúdo do emprego

Purpose of the Role: Connecting customers with in commitment time and performance monitoring of Branch Coordinator to deliver services to the customers

Role Description

1. Handle Zone wise Installations pending for both New & Shifting connections
2. Monitor and track Zone wise availability of Cat5e & Fiber teams
3. Adherence and maintenance of100 % quality on Call and updates in CRM
4. Manage Branch requirement Tracking (Man, Machine, Material)
5. Responsible to ensure that ROC provides Cat5e consumption to store on time
6. Responsible for tracking ROCs 100% productivity
7. Conducting Reviews on Installations with ROC & AI-R
8. Conducting Reviews with Vendor teams in branch
9. Tracking of Cat5e consumption through CRM
10. Handling escalations related to New & Shifting connections
11. Tracking of Nodal, Wrong ticket escalations
12. Coordinates with Store In charge for material
13. Take update on the pending fiber connections from FTL and fiber teams’ availability

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Education
Graduate in any discipline with strong MS Excel Knowledge

Work Experience
1. Minimum 4-6 years of total work experience, relevant experience in ISP preferred
2. Hands-on experience in handling teams with stipulated service levels.
3. Excellent communication skills (English, Hindi, Telugu)
4. Should possess strong technology awareness


if interested kindly reach out to harish.kumar@roi.actcorp.in

Contact Person : Harish Kumar

Contact details : 8074211485



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Data limite: 20-06-2024

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